Bring the helpdesk into your blog
Zendesk Support for WordPress allows you to bring your helpdesk, powered by Zendesk, into your blog or site. Here’s an overview of all the features:
Single sign on with Zendesk’s Remote Authentication
Have a healthy user base already? With Single Sign On, your users won’t have to login to Zendesk Support to submit tickets, check their progress or comment in community forums.
When users try to login to Zendesk, we’ll ping your WordPress site to see if they’re already logged in, and then sign them straight into Zendesk without them needing to register or set a new password. It’s 100% secure, too!
Turn your blog comments straight into Zendesk Support tickets, with one click
Need to take that conversation offline, or escalate someones question or problem to someone else in the company. From the comments administration screen, you can take any comment made and turn it into a Ticket. The process is completely seamless for your users, and they’ll appreciate the extra mile you’re going to provide amazing customer service.
The Zendesk Support Web Widget
Add the Zendesk Support Web Widget to any webpage so users can search your knowledge base, chat with an agent or submit a ticket. You can have it on every page on your WordPress blog, or choose where you want it with the use of a template tag.
The Zendesk Support Feedback Tab
Add a tab to any webpage so users can search your knowledge base, chat with an agent or submit a ticket. You can completely customize the look and feel. You can have it on every page on your WordPress blog, or choose where you want it with the use of a template tag.
Note: Zendesk Support Dropbox users – the dropbox (also known as Zendesk Support Feedback Tab) is soon to be deprecated and has been replaced with the Web Widget. You can continue to use your dropbox for now but we encourage you to try the Web Widget (available in your plug-in) which allows you to easily embed ticketing, self-service and chat on your website as well as providing a much improved experience on mobile web browsers.
Access your tickets from your dashboard
Full access to your views, tickets (including custom fields) and comments. Never lose sight on your support requests, no matter where you are.
A simple contact form, on the dashboard
Give your visitors the ability to quickly submit a question or issue with a two field contact form. You can place this on the dashboard, restricting it to only those with Zendesk accounts, or you can allow anyone to open a request regardless of a Zendesk account.
Like the sound of this plugin but don’t have a Zendesk account yet? Sign up in just 30 seconds for a 30 day free help desk software trial with no credit card needed.
If you are a developer looking to release a new version of the plugin
See: https://zendesk.atlassian.net/wiki/display/ENG/Publishing+new+versions+of+plugins+to+Wordpress.org
For an automatic installation through WordPress:
For a manual installation via FTP:
/wp-content/plugins/
directoryTo upload the plugin through WordPress, instead of FTP:
An overview of some of the features available in the settings page
Remote authentication, super easy to set up
Turn a comment into a ticket with ease
The comment to ticket interface
The Web Widget at its simplest, a Contact Form that creates a ticket in your Zendesk when filled out
If you have a Zendesk Help Center, the Web Widget can help deflect tickets by showing your self-service content when users search for help
The Zendesk dropbox in action
I don’t have a Zendesk account, can I still use this plugin?
You do need a Zendesk account in order to use this plugin, otherwise it’s a little useless! You can sign up in 30 seconds, which gives you a 30 day free help desk software trial with no credit card needed.
What template tags are available at what do they do?
As of 1.6 there are two template tags available:
It can be used like:
This will place the Zendesk Support Web Widget on to any template page you wish. Make sure it’s as close to the footer as possible.
Alternatively, if you want the Zendesk Web Widget placed on all pages and posts on your site, you can choose this option from this plugin’s settings page, rather than using the template tag.
It can be used like:
This will place the Zendesk Support Feedback Tab (formerly known as dropbox) on to any template page you wish. Make sure it’s as close to the footer as possible.
Alternatively, if you want the Zendesk Suuport Feedback Tab placed on all pages and posts on your site, you can choose this option from this plugin’s settings page, rather than using the template tag.
Why doesn’t the “Convert to ticket” link show up on my comments?
There are three possible reasons for this.
I don’t understand how Single Sign On with Zendesk’s Remote Authentication works, where can I find out more?
We’ve made this super handy guide on what it is and how to get started.
Do I have to display any dashboard widgets, the Zendesk Web Widget, the Zendesk Support Feedback Tab or the contact form?
Nope! It’s completely up to you. If you want, you can just use the plugin for single sign on with Zendesk.
=1.8.5=
* Tested on WordPress v6.3.1
* Security improvements
=1.8.4=
* Tested on WordPress v5.6
* Fix adding public/private note to zendesk ticket
* Fix option to add comment to wordpress
* Updated some deprecated codes that was not supported in PHP 7.4
* NOTE: The current plugin was not yet tested in PHP v8.0. Another update will be released soon once the plugin was tested.