Chat with your website visitors in real-time for free! Engage with your customers and increase sales.
Increase your online conversions with the free 3CX Live Chat plugin. Chat and call with your website visitors in real-time, and not only!
The plugin includes a complete communications system for your business – for free. Call, chat, conference and collaborate with your teams and customers from your office, home or smartphone.
Zero cost business communications from one central hub. Receive WhatsApp, Facebook and SMS messages on the same dashboard as your live chats and calls.
Tried and tested with more than 30,000 active installations, 3CX Live Chat is a reliable free live chat solution for WordPress.
NO HIDDEN COSTS
The plugin is free, forever. It’s not a free trial and we don’t ask you for your credit card details. Simply create an account on the 3CX.com website, receive your account details, login and start chatting!
VOICE, WHATSAPP & FACEBOOK!
Receive and respond to WhatsApp messages
Facebook and Text messaging too!
Free calls – voice calls directly to and from the browser
Answer, transfer and resolve customer queries on one platform across multiple agents
Move to a new cloud phone system for free
YOUR #1 LIVE CHAT SOLUTION
Website Live Chat (and Call)
Inbound WhatsApp, Facebook, Text
Video Conferencing
3CX Talk / Meet Links
Mobile & Desktop Apps
Hosted on Cloud
Choose your SIP Trunk
Ring Group
Auto Attendant
Video: 3CX Free Live Chat, Calls & WhatsApp
Video: How to Set Up 3CX Free and Live Chat
Installation
Get 3CX 1. Download and install the WordPress Plugin 2. Sign up here for 3CX 3. With the credentials you receive login to the Web Client 4. Go to Office Settings > Voice & Chat > Add Live Chat 5. Customize your live chat bubble 6. Start answering chats or calls from the 3CX Web Client.
3CX Free is an easy to setup and manage communications platform that handles live chat as well as calls, video conferencing and team communications. Ideal for small to medium sized businesses. It is available in the cloud and offered for free. 1. Sign up for a 3CX account here 2. Install the WordPress Plugin on your website 3. With the credentials you receive login to the Web Client 4. Go to Admin > Voice & Chat > Add Live Chat 5. Copy and paste the 3CX Live Chat URL
Will 3CX Live Chat plugin remain free forever?
Yes! The 3CX Live Chat plugin will remain free forever. With 3CX Free you get free live chat limited to 10 users. With 3CX Dedicated (hosted or self-managed) you get live chat included free for unlimited users.
Changelog
10.0.14 – 2024-07-04
Limit incomplete installation warnings to 1
10.0.13 – 2024-05-17
Update install URLs
Added warnings when configuration is not complete
10.0.12 – 2024-04-10
Fixed install warning on WordPress 6.5
10.0.11 – 2024-02-12
Fixed install with WP CLI
10.0.10 – 2023-07-20
Updated Translations
Issue where call button still displayed despite “Enable calls to a queue” being disabled resolved
Addressed the issue where calls received through Live Chat were being routed to the ‘End Call’
Added functionality to expose offline greetings message when offline form is being used
Issue when a web visitor clicks on the checkbox to accept the GDPR rules now fixed
Calls are now working correctly when chat is disabled
Alignment of chat template placeholders has been fixed
Fixed shift + enter to move to a new line when typing
10.0.9 – 2023-06-30
Changed signup URL
10.0.8 – 2023-03-10
Added reset configuration
UI improvements
10.0.7 – 2023-03-08
Added parameters to 3CX StartUP signup URL for easier activation
Added StartUP callback for auto configuration
10.0.6 – 2023-01-03
3CX StartUP sign up form
Show settings page when plugin is activated and not yet configured
10.0.5 – 2022-09-19
LiveChat UI updated
Multiple issues fixed
10.0.4 – 2022-06-29
Fixed 3CX Talk URL – trailing “:” removed when no port specified
10.0.3 – 2022-06-06
Fixed Callus Issues
Default Agent’s Photo Changes
10.0.2 – 2022-05-30
Updated translations
Added link to 3CX StartUP
10.0.1 – 2022-05-18
Fixed Optional Caption Issue
10.0.0 – 2022-05-16
New release with 3CX StartUP support
9.4.3 – 2022-04-28
Fixed security issue – Thanks to Moucadel Matthieu
Fixed issue when migrating from old versions – wplc_upgrade_tables_to_utf8mb4 error
Improved custom bootstrap.css load
9.4.2 – 2022-04-15
Fixed issue with path inclusion
9.4.1 – 2021-11-03
Fixed issue on sound notification played even if it is disabled on settings.
Fixed issue on Operation Hours related to caching.
Fixed issue on Operating Hours in case that server is configured in +/- time zones more than 5.
Fixed issue on “New Message” shown when session terminated by the user.
Fixed issue on “Phone Only” mode in case that “Allow Chat” is disabled on PBX.
9.4.0 – 2021-08-06
Improved file attachment handling for agent/visitor.
Fixed Gutenberg block functionality.
Improved agent’s chat page user interface.
Improved agent’s chat page to support multiple windows or tabs.
Added to agent’s chat the capability to watch chat messages before joining.
Added translations for agent join chat messages.
Improved quick responses interface on agent’s view.
Added user’s selected department to agent’s view.
Removed bootstrap.js library to prevent conflicts.
Fixed emoji icons overflow on visitors’ chat.
Fixed default agent’s name on “Standalone – No 3CX” mode.
Fixed attachment size when agent sent file to visitor.
Added an option to block IP of a visitor from the agent’s view.
Reduced callus.js file size.
Fixed issue on operating hours when cache module is enabled on server.
Added new feature which allows visitors to make a call before their authorization (3CX mode only)
Added support for Google Analytics events (first interaction,chat initialized, close chat, offline message submission).
Fixed conflict with Font Awesome library of other Plugins or Themes.
Fixed chat history to load the transcript with the correct agent name.
Fixed chat history to use timezone as it is configured on WordPress general settings.
Added preview of image attachments on visitor’s chat.
Visual improvements on user interface.
Improved error messages when an error occurred when the visitor is sending an attachment.
Visitor’s chat loading after scroll when on mobile devices to improve Google check rating.
Fixed remove attachments on deletion without database preservation.
Fixed datetimes in machines local time at chat history data and exports.
Added chat state ( minimized ) memory during navigation and page refresh.
Fixed issue when clicking on chat conversation list more than once.
Fixed issue with the name of the agent shown on conversations.
Fixed visual issue on how emojis are shown to the agents.
Fixed issue when a message with a huge number of characters is sent.
Fixed date time stamp in case of “Chat session ended”.
Fixed issue on attaching sequentially attachments with size that takes time to be processed.
Fixed issue on chat window state preservation in case of navigating on different pages.
9.3.1 – 2021-03-03
Fixed issue with periodically redirections to chat page when in admin.
9.3.0 – 2021-02-12
Styling improvements on mobile mode.
Added the functionality of theme picker on Code-Generator and WordPress plugin.
Added the option to set the system language.
Revamped styling/functionality of chat rating on “Standalone – No 3CX” mode.
Disabled maximize video button on not supported devices.
Enabled the configuration of text on more functional areas.
Enabled phone-only mode on Code-Generator.
Updated to show only the agent’s first name after taking the ownership on 3CX mode.
Added the support of CDN on Code-Generator.
Added “New” badge on “Standalone – No 3CX” mode for incoming chats.
Added the logic to adapt chat messages text color based on background color.
Enabled the configuration of images on Code-Generator.
Enabled the option to disable offline functionality on Code-Generator.
Refreshed translations.
Security Fixes.
Fixed issue with typing indicator on 3CX mode.
Fixed issue with space not working in case that themes/plugins use smooth scrolling.
Fixed issue with default agent image not being svg.
Fixed issue with popout configuration for mobile mode.
Fixed issue with passing parameters on popout window.
Fixed issue with multisite WordPress installation.
Fixed issue with special characters on chat window.
Fixed issue not showing ending message in case that session terminated
Prevent reloading the popped-out window by clicking on the minimized chat bubble.
Fixed issue not showing exception in case of a non-valid attachment uploaded by the visitor.
9.2.1 – 2020-12-23
Adjusted default popout behavior on 3CX mode.
Fixed “New Message” tab notification to be shown only after the visitor engaged on chat.
Fixed special characters set on welcome message not shown properly on popout window for 3CX mode.
Fixed issue of not passing all parameters to the popout window for 3CX mode.
Security fixes.
9.2.0 – 2020-12-15
Revamped offline form to be of conversation style.
Added greeting functionality that can be configured for Online and Offline mode.
Added indicator on minimized bubble for unread messages.
Added a variable for the visitor name that can be used for messages, e.g Welcome message.
Fixed issue with chat not fit on screen when video activated.
Fixed spacing on “is typing”
Improved the visual presentation custom fields to the agents on “Standard – No 3CX” mode.
Fixed issue with flickering screen when switching between conversations
Adjusted UI to hide the arrow from consecutive conversations when they are coming from the same end.
Fixed issue with offline form not shown on “Standard – No 3CX” mode when specific times are set on Chat Operating Hours options.
Fixed issue with hanging in case that offline form failed to submit.
Fixed issue with agent faulty refresh on “Standard – No 3CX” mode.
Fixed issue with file attachment send remains hanging on “Standard – No 3CX” mode.
Fixed issue with chat ended message not being configurable.
Improved the handling of chats in case of inactivity or missed chats on “Standard – No 3CX” mode.
Fixed issue of not hiding the minimized bubble in case of Phone Only mode when configuration is not valid or offline.
Fixed issue with animation repetition on each user action.
Fixed issue of not properly wrapping date/time inside the chat message box.
Fixed issue of not resizing properly the chat window on iOS and Safari browser.
Fixed issue with default visitor name configuration.
Fixed issue with scrolling on Android devices.
Fixed issue with chat window in caset that is configured using the percentage.
Updated incoming chat sound notification.
Fixed issue with avatar background color not respecting the chat color configuration.
Fixed issue on plugin editor with “number of chat rings” validation.
Fixed issues with “is typing” indicator flickering.
Fixed styling issue on department selection.
Adjusted status indicator on agents chat conversions for “Standard – No 3CX” mode.
Added the option to “Ignore Queue ownership” on “3CX” mode.
Added the ability to configure the profile picture prior taking ownership.