By CardCom LTD

April 12, 2024

CardCom Payment Gateway Plugin

Cardcom payment-gateway plugin for WooCommerce.

Cardcom Payment Gateway

Allows your website to receive payments from your customers, via the WooCommerce plugin at checkout.

Features

This plugin supports various configurations & setups:

Making credit-card deals & saving as “Payment Method” for returning customers.
Making Credit-line “delayed” payments (aka “Capture charge”)
PayPal integration
Invoicing automatically upon payment (Requires module)
Support for WooCommerce-Subscriptions
General-use Tokens for recurring/on-going charges (implementation of CardCom’s API).

References & Manuals

Support article – settings and configurations
Support article – receiving API-keys & terminal-number for setup
General article – contacting Cardcom’s support team
Contact-Us Page – contact-channels for CardCom’s departments

More Info

See additional technical & general info, see “References & Manuals” above.
To read more about the provider of this service – visit https://www.CardCom.co.il

Installation

Notice

The plugin comes pre-defined with some default settings at setup (once installed & enabled). Please follow the Manuals section for guidance on how to manage these settings before publishing.

If you are unsure of the correct settings or configurations for your setup, advise our support team accordingly.

Minimum Requirements

WordPress 3.9 or later – tested up to 5.9
PHP version 5.6 or later – tested up to 7.3.5
MySQL version 5.6 or later – tested up to 8.0.16
WooCommerce 2.7 or later – tested up to 6.1.1

Procedure

Install the plugin to your website, either by:
- Search “CardCom” in your WP-control-panel & install this plugin.
- or, download woo-cardcom-payment-gateway.zip under “Advanced View“, and directly copying it over to your server’s /wp-content/plugins/ directory
Then, Activate the plugin through the ‘Plugins’ menu in WordPress.
Next, you need to configure CardCom plugin.
Access the configuration in the contol-panel via:
- “WooCommerce” menu, “Settings” sub-menu
  - “Payments” tab in settings
  - “CardCom” link / corresponding “Manage” button
At the very minimum, you must set the following.
- API-Username
- Terminal-Number
Leaving the defaults, deals to be made-out to out test-terminal. See also: Relevant support article
Regarding other configurations and additional support, please see “REFERENCES & MANUALS” section above.

FAQ

I don’t know what are my “Terminal number” and/or “API-Username”

Go to The CardCom management console, and then navigate to “Settings” menu >> “1. Company setup” >> “4. Manage API-keys”
From there you may copy the keys, or have a copy sent over to your email. See also: Support article

I’m having trouble getting into my CardCom management console

You could reset a user’s password quickly, by going to the “Forgot password” link on the log-in screen.
From there, enter the relevant Username, and their associated SMS/Email. You’ll receive a One-Time password, and then be requested to set a new password.

I’m still having trouble / cannot access management console

If you need to, please call our Support team, to get further assistance –
IL Phone number: +972-3-9436100, see also: Contact-us Page

Checkout page is missing the “CardCom” payment option

Make sure both that the plugin is ENABLED in your WordPress site (goto control-panel), And that it’s ACTIVE for WooCommerce (see step-3 in the Installation guide)

Cannot proceed from checkout to payment page choosing “CardCom” gateway

The most likely explication is either:

You forgot to set some required parameter at setup
(See: “Terminal number” and “API-Username”)
Some feature is active, which requires a module you’re not subscribed to in your CardCom account.

Example of the second issue may include,

Setting “Invoice” is active, but your terminal lacks that module.
You set “Operation” for an action that requires some module:
- All of them require “Low-Profile Page” for the set terminal.
- Ops with “Save Token” / “Capture Charge” – requires “Tokens”.
- Ops “Suspended Deal” (Deprecated) requires that module.

My customers are not receiving their invoice

Make sure your CardCom account has an active module for “Invoices”,
And ensure the “Invoice” and “Send By Email” settings are enabled.
Contact support team for help with of the management console and reports.

Payments are showing-up in reports, but orders stay “Pending payment” or “Cancelled”

This is a potential issue with the site’s hosting service. They may need to allow CardCom’s servers & traffic in the host-firewall.
See relevant info at the END of relevant support article

Everything is great! Where can I leave some comments about it?

Feel free to post about your experiences with CardCom at our public feedback page, or contact us directly over written channels!

Changelog

Please advise the plugin development log for changes.