Tiledesk — Live Chat and Chatbots Integration

October 16, 2023

Tiledesk — Live Chat and Chatbots Integration Plugin

Free live chat for your website with integrated chat bots. It integrates into your site allowing you to build complex conversational bots in just a fe …

Tiledesk is all-in-one customer engagement platform with intelligent chat bots ready to use in minutes. From lead generation to post-sales, from WhatsApp to your website. With omnichannel live chat and chatbots.

KEY FEATURES

Free Built-In Chatbots: Design your first customized chatbot without writing a single line of code.
Conversational Ticketing Platform: Provide a seamless experience to your customers.
Omnichannel Messaging: Experience a unified inbox across all channels and for the entire team.

Haven’t found the chatbot template you need for your business? Let’s build it together!

Treat yourself to this game-changer feature: discover our No-code Chatbot Design Studio.

We created Tiledesk as an open-source stack to provide a conversational platform that prioritizes privacy and lets companies keep their own data.

This plugin allows you to connect your website to our hosted API platform. To learn more about the API and hosted services visit our Developer Hub.

Installation

Go to WordPress Control Panel
Click “Plugins”, then “Add New”
Type in “Tiledesk Live Chat” and click “Search Plugins”
Download and install the Plugin
Click the “Activate Plugin” link
Move to the “Live Chat” section in the menu
Done! Now you can start talk with your users

Screenshots

Tiledesk - The all-in-one customer engagement platform.
Chatbots and Humans happily together - Revolutionize your customer service with 24/7 instant replies.
Engage your customers online and delight them.
Best Al-Powered Chatbot to Generate Qualified Leads - Happier customers, faster-growing businesses.
Chatbot Design Studio - Create chatbots & conversational apps with the most innovative no-code designer.
Bring a Chatbot onboard - Use our Al to welcome visitors on your website, and much more.
Merge all the most important messaging channels in a single Communication Hub.
Try free templates or our no-code chatbot builder - Design your first Al chatbot with just one click.
Quick and easy integration - the best tools for a faster integration with the services you already use.
Adaptive Multichannel Chatbot Design - Design your chatbot once, run it on every channel.
Conversational Ticketing - Convert your chats to support ticket.

FAQ

How much does Tiledesk cost?

You can sign up for free and enjoy a 30-day free trial of Tiledesk Pro. You can decide to remain on the free plan after your trial ends. Learn more about Tiledesk plans on our Pricing page.

What does Omnichannel include?

Our Omnichannel offer includes a Unified Messaging platform that allows you to build your bots targeted for Website, WhatsApp and other platforms use.

Learn more about Tiledesk integrations on our Integrations page.

Do I need a Tiledesk account to use this WordPress live chat plugin?

Yes. Install the plugin, activate it, and create your free Tiledesk account from your WP admin panel or alternatively, you can sign up first, install the plugin, then link your Tiledesk account from your WP admin panel.

Does Tiledesk offer a free trial?

Yes. Sign up for free and enjoy a 30-day free trial of Tiledesk Pro. Learn more about Tiledesk plans on our Pricing page.

Can I use Tiledesk in languages other than English?

Currently, Tiledesk for WordPress is available in English. Other languages are in development. However, Tiledesk Console and Widget are available in English, Italian, German, Spanish, Portuguese, French, and many others.

Is it a cloud service or self-hosted?

This plugin exclusively works with our cloud platform, however our components are open sourced on Github so once your self-hosted instance is properly set up, you can apply the following filters targeting them to your publicly-accessible instance:

API override

add_filter( 'tiledesk_api_url', function ( $url ) { return 'https://api.tiledesk.com/v2/'; }, 10 );

Console override

add_filter( 'tiledesk_console_url', function ( $url ) { return 'https://your-console.example.com/v2/dashboard/#/project/'; }, 10 );

JS SDK override

add_filter( 'tiledesk_jssdk_url', function ( $url ) { return 'https://your-widget.example.com/v4/launch.js'; }, 10 );

Are there any other resources I can use to learn more about Tiledesk?

Yes. Most of the information you’ll need is available on our website, but you can also have a look at out Developer documentation, Github repositories and Discord community:

Changelog

1.0.7

This version fixes widget version.

1.0.6

This version fixes API and Console endpoint versions.

1.0.5

This version fixes bug #1: API endpoint is hard-coded in JS

1.0.4

This version fixes bug #2: wrong password doesn’t show any error

1.0.3

This version improves deployment lifecycle

1.0.2

Bug fixing and finalizing plugin for publishing

1.0.1

Bug fixing

1.0.0

Initial release.