One-Click Shipping Protection
All About Route
Route offers a connected suite of post-purchase solutions for online retailers. With Route, merchants can optimize their post-purchase experience, increase customer lifetime value, and differentiate their brand by offering customers:
With these solutions, Route transforms the post-purchase journey from an undervalued afterthought into a loyalty-generating customer experience.
Benefits of Route
Don’t leave the last mile of your customer experience to chance in the hands of third-party carriers. By adding Route’s post-purchase solutions to the customer experience, online merchants:
How Package Tracking Works
When Route is installed, Track is implemented automatically. Your store will instantly have the ability to bring package tracking to life with immersive web and mobile experiences for customers who use the Route app, even if they didn’t purchase protection.
With Track, merchants can customize their unique brand profile and add branded content to shipping notifications (coming soon!). It’s a direct path to increase customer engagement, meet modern expectations, and keep shoppers informed as their purchases go from warehouse to doorstep.
How Package Protection Works
Once Route is installed on your store, customers will be able to add package protection against loss, theft, and damage right on the checkout page.
Protection is free for merchants and costs customers up to 2% of their cart total (with a minimum of $.98) when they opt in.
Should an issue arise, customers can quickly file claims through a link sent via email or directly in the Route app. Once a claim is submitted, Route jumps into action. Based on the merchant’s preference, Route will either refund the purchase or reorder the same products for the customers—ultimately creating a second sale for the merchant.
Customer claims are swiftly resolved while merchants save time and retain more revenue.
Ready to Download? Add Route in Minutes
To add Route to your store, simply click the “download” button. Next, you’ll be asked to authorize the connection between your store and Route. This allows us to install the Route widget on your cart page, giving you immediate access to Protect and Track.
Adding Route to your store doesn’t require any coding knowledge. In most instances, Route can be up and running in minutes.
If you have any questions, we’re more than happy to help! Click here to reach our support team.
If you have suggestions/questions about Route, you can write us so we can provide you assistance.
Automatic installation is the easiest option — WordPress will handles the file transfer, and you won’t need to leave your web browser. To do an automatic install of Route, log in to your WordPress dashboard, navigate to the Plugins menu, and click “Add New.”
In the search field type “Route” then click “Search Plugins.” Once you’ve found us, you can view details about it such as the point release, rating, and description. Most importantly of course, you can install it by! Click “Install Now”, and WordPress will take it from there.
Manual installation method requires downloading the Route plugin and uploading it to your web server via your favorite FTP application. The WordPress codex contains instructions on how to do this here.
Automatic updates should work smoothly, but we still recommend you back up your site.
The amount we charge is calculated using a number of variables from type of product to the past history of similar businesses. Customers typically pay around one percent of the cart value.
Route is backed by the SEG Insurance Ltd.
We respond to claims within 24 hours and do our best to process/payout claims within 5 days.
You can uninstall Route at any time. If you do wish to uninstall Route, you can do so by clicking the deactivate button within your plugins section.