Richpanel – Customer Support Helpdesk & Chat Plugin

Today’s ecommerce support system is scattered across email, live chat, ticketing, FAQs, return centre and whatnot. Ricpanel allows you to streamline your complete customer service operation with three solutions in one platform.

THREE CUSTOMER SUPPORT SOLUTIONS IN ONE PLATFORM

👉 Omnichannel Helpdesk & Ticketing

👉 Integrated Ecommerce Self-service

👉 Modern Live Chat & Messaging

Video walkthrough

6 REASONS YOU SHOULD SWITCH TO RICHPANEL

1. Manage all support channels from one collaborative inbox

Customers can contact you on their favourite channel – Live Chat, Email, Facebook & Whatsapp. You can manage all the support tickets from a single collaborative inbox.

2. Complete customer profile with WooCommerce integration

Richpanel pulls in data from your WooCommerce store with seamless integration. Agents can view customer’s order details, website activities and they can use the data in responses and macros. They have all the context to assist customer queries quickly and at scale.

3. Eliminate repetitive contacts with ecommerce self-service.

30-35% of ecommerce support requests are repetitive. Richpanel lets you create guided self-service workflows to automate these common support scenarios. Customers submit all the information related to the issue in one go. Support agents can resolve the issue instantly without prolonged back and forth communication.

4. Convert more leads with a modern live chat on your store

Built for support team all sizes, Richpanel helpdesk has all the tools to help you easily collaborate across your support team and different business functions to shorten the resolution time. Create unlimited users and teams as per your need.

5. Resolve customer issues instantly with power tools and shortcuts

Use Power Reply to combine multiple actions; responses, assignments and order operations in one shortcut to resolve such queries with a single tap of the key. Use shortcuts to perform the most frequent helpdesk tasks in a jiffy.

6. Access all the support analytics and KPIs you need

See how agents are performing at customer feedback & response times and assisting conversions. Richpanel also measures what agents are influencing sales and creating long term customer relationships. Filter reports by tags, channel (live chat, email, social) & agents.

HOW TO GET STARTED

Want to learn how you can power up your WooCommerce store support with Richpanel? Book a demo here or Sign-up here to see it in action.

Once you install the plugin, follow these steps:

1. Activate the plugin after installation.
2. It will ask for an API Key & API Secret.
3. Enter your unique Richpanel API Key & API Secret and click “Save Keys”. If you don’t have these API tokens, sign up for free now and get one!
4. Once the keys are saved, you will have the option to “Sync Orders” and “Sync Subscriptions” which will sync the orders and subscription details of the customers with Richpanel.

1. 

   Manage all messages from one neatly organized inbox

2. 

   View complete customer profile in one dashboard

3. 

   Eliminate repetitive support tasks with guided self-service

4. 

   Convert more leads with a modern live chat

5. 

   Use task bots to free up your agents from repetitive tasks

6. 

   Easily collaborate in and across teams for faster resolution

7. 

   Get all the insights of your support team's performance

2024-01-20 – version 2.5.0
* Tested for compatibility with WooCommerce version 8.3.1

2023-11-27 – version 2.4.9
* Added compatibility with HPOS

2023-07-26 – version 2.4.8
* Resolved the indentation errors throughout the codebase to adhere to the coding standards.

2023-07-14 – version 2.4.7
* Improved plugin performance by optimizing order and subscription data import processes to only execute when required, mitigating unnecessary database load.

2023-06-24 – version 2.4.6
* Added condition to execute queries during sync

2023-06-20 – version 2.4.5
* Added AJAX callback to clear events

2023-03-04 – version 2.4.4
* Removed get_item_meta function support

2023-03-01 – version 2.4.3
* Fixed the undefined variable issues

2023-03-01 – version 2.4.2
* Added logic to sync the code and fix security vulnerability because of unsanitised data

2023-03-01 – version 2.4.1
* Added logic to add datalayer

2023-03-01 – version 2.4.0
* Refactoring code

2023-02-20 – version 2.3.9
* Removing the flow to set cookies for visitors

2022-12-13 – version 2.3.8
* Fixing antipatterns

2022-12-13 – version 2.3.6
* Handle warning messages

2021-09-02 – version 2.3.2
* Preventing loading of messenger on admin screen

2021-06-25 – version 2.3.1
* Added suppport for item based tracking

2021-04-23 – version 2.3.0
* Added auto update and removed backward compatibility

2021-04-01 – version 2.2.9
* Added refund tracking

2021-03-05 – version 2.2.8
* Added lineItemId to handle duplicate custom order

2020-12-18 – version 2.2.7
* Removed direct call for order properties

2020-09-21 – version 2.2.6
* Optimized tracking code fetch

2020-07-27 – version 2.2.5
* Updated plugin to fetch order number

2020-04-17 – version 2.2.4
* Minor fixes

2020-02-25 – version 2.2.3
* Updated variant tracking info

2020-01-31 – version 2.2.2
* Added support for canada post tracking

2019-10-24 – version 2.2.0
* Update plugin action links

2019-10-18 – version 2.1.0
* Update plugin installation flow

2019-08-30 – version 2.0.3
* Updated URLs in Shipment & Tracking Helpdesk
* Updated Queries in Live Chat
* Made helpdesk plugin compatible with new version

2019-06-01 – version 2.0.2
* Updated Event Names and added User Details
* Improvements to mobile version of help desk
* Added animations when transitioning to different screens in the help desk
* Added UI improvements to live chat
* Added device tracking & channel tracking in CRM
* Added integration with WooCommerce Shipment Tracking
* See order & shipment tracking details inside helpdesk
* Agents can use order information in live chat & email

2018-04-01 – version 2.0.1
* Subscription Update
* Launched mobile compatible version of the help desk
* New and improved customer timelines in the help desk
* Converted conversations report in help desk
* Track which live chats resulted in a conversion and track them in helpdesk reports

2019-02-01 – version 2.0.0
* Updated Event Structure
* A new improved version of the help desk
* Inrtoduced customer survey on live chat and email conversations
* Customer satisfaction reports and surveys in help desk
* Filter helpdesk satisfaction reports by star rating and agents
* New and improved live chat messenger
* Conversation list in the live chat view
* Customers can continue live chats on email and vice versa

2018-12-01 – version 1.0.6
* Tracking all product interactions and display inside help desk
* Option to route chats to colleagues
* Filter conversations in the help desk by tags, user type (customer or visitor) & channels (email or Live chat)

2018-10-01 – version 1.0.4
* Set up chat bots for visitor qualification
* Route live chat to different teams based on responses
* Set a greeting and inrto message in live chat
* Set chat bots in live chat messenger
* Configure live chat visibility based on different urls
* Option to tag colleagues in the help desk
* Add private notes that are not visible to customers

2018-08-01 – version 1.0.2
* View and manage different views in the help desk
* Leave private notes in the helpdesk
* Configure live chat launcher
* Different live chat appearance for logged-in users and visitors
* Imporvements to mobile comptability of live chat
* CRM reports to track revenues by channel, source, medium, product, coupon, payment methods and more

2018-06-01 – version 1.0.1
* Imrpovements to live chat apperance
* Admin can collect visitor details in live chat
* Set online and offline Chat hours
* Begin live chat only after collecting qualification Details
* Configure live chat widget colors

2018-04-01 – version 1.0.0
* Launched live chat & Helpdesk
* Integration with WooCommerce