Re:amaze Helpdesk & Live Chat Plugin

Introducing Re:amaze for WordPress and WooCommerce. Integrated customer communications, helpdesk and live chat for your blog, WooCommerce store or WordPress site.

• Stay connected to your customers and users as efficiently as possible, both offline and online via Live Chat.
• All your email, Facebook, Messenger, Twitter, Instagram, SMS/MMS, and chat conversations in one place so you can interact with customers no matter where they are.
• Use Re:amaze Cues to automatically target and message online customers using rules and conditions.
• Multi-brand and multi-store support. Have multiple WordPress sites? Manage them all in one place!
• Deploy beautiful Help Sites loaded with your FAQ articles so customers can help themselves.
• Send automated Customer Satisfaction Surveys and keep track of your service quality.
• View and manage WooCommerce customer and order information. Issue refunds, add order notes, update order status while engaging with a customer.

Re:amaze helps companies like Fit Tea, Built Bar, Dose of Colors, and Wild Nutrition streamline their customer support and build great relationships with their customers.

The Best Multi-Channel Helpdesk and Live Chat Platform for eCommerce Businesses

Connect your Emails, Facebook, Messenger, Twitter, Instagram, SMS/MMS, VOIP, and live chat conversations to a shared inbox so you can provide amazing customer service.

Detailed Features

Connect multiple WooCommerce stores to a single Re:amaze help desk and get real time customer order data during customer service.

Create macros with WooCommerce dynamic variables to quickly reply to support tickets with workflows and templates.

• See order details, histories, and lifetime value
• See recent activity, and customers’ screens
• See shipping and fulfillment
• Set order status
• Process refunds and cancellations
• Edit customer and order notes

Boost Engagement, Conversions, and Sales

Add a live chat customer service experience to your storefront to engage customers.

• Fully customizable livechat support to match your brand
• Minimal coding required
• SEO-friendly script loading for fast page loads

Apply powerful rules and condition triggers for automatic customer messaging.

• Send call-to-actions, discounts, and promotions via live chat
• Ask for reviews automatically after a purchase
• Up-sell relevant products at checkout
• Prevent shopping cart abandonment

Reduce Customer Service Volume By 40%

Use Chatbots and workflows to respond quickly with relevant messages and FAQ articles.

• Hello Bot can automatically greet customers
• FAQ Bot can reply with FAQ articles for faster customer support
• Order Bot can answer order questions
• Chatbot builder (coming soon)
• Create workflows for advanced chat support scenarios

Perfect For Self Service

• FAQ and knowledge base management
• Powerful article editor
• Optimized for SEO
• Show your FAQ in live chat
• Embeddable

Give Agents Full Customer Service Clarity

• Powerful Live Dashboard for customer support, sales, and marketing
• See customer activity and location
• Send 1-on-1 chat messages and optimize sales
• See customer screens and co-browse using Peek!

Create Happy Customers

Schedule satisfaction surveys after customer service emails or chats have been addressed.

• Available for email and live chat tickets
• Customers can rate your customer support quality
• Get additional feedback for you to review
• Detailed reporting for support tickets

Better Teamwork

Customer support teams are more efficient when using Re:amaze.

• CRM and segmentation
• Internal notes
• Team activity sharing
• Response templates
• Office hours
• Autoresponders
• Email templates
• iOS and Android mobile apps

Mobile Apps Available

Re:amaze is mobile ready for your team so you can always impress customers with a few taps. Download our mobile apps and receive push notifications for direct messaging with customers while you’re on the go.

• iOS – Get iOS App
• Android – Get Android App

Automatic Installation

1. From your WordPress Admin, go to ‘Plugins’ -> ‘Add New’
2. Search for ‘Reamaze for WordPress’
3. Click ‘Install Now’ and activate the plugin

Manual installation

Download the Re:amaze For WordPress plugin and uploading it to your WordPress server via FTP. The WordPress codex contains instructions on how to do this here.

1. 

   Re:amaze Dashboard - Simple, beautiful, with Presence.

2. 

   Conversation View - All the data you need to handle your customer support. Also see which other staff's viewing the same conversation

3. 

   WooCommerce Support - View handly WooCommerce customer and order information while engaging with a customer.

4. 

   Live Chat Widget - Provide instant support and chat for your users

5. 

   Widget Builder - Customize your support widget with ease

6. 

   Reports - Analyze your support metrics

7. 

   Convert a comment to a conversation. Add Internal Notes so your support staff knows what's up.

8. 

   Re:amaze Settings Page on WordPress Admin

9. 

   Re:amaze integrates with your favorite apps!

2.3.2

• Use async mini-loader for widget

2.3.1

• Add Cues Publishing capability from Re:amaze

2.3.0

• Add Chat Widget Publishing capability from Re:amaze

2.2.0

• Fix Parsedown conflict
• Updated to WP 6.1 support

2.1.0

• new Re:amaze Connect onboarding experience

2.0.0

BREAKING CHANGE – This release removes the ability to enter your widget code via the Reamaze Settings in WordPress. Widget scripts will have to inserted manually into your WordPress theme.

1.2.5

• Small code tweaks

1.2.4

• Small code tweaks

1.2.3

• Update for WP 5.9

1.2.2

• Fix issue with shoutbox config getting reset in some cases

1.2.1

• Update WP version

1.2.0

• Fix readme links, latest WP version support

1.1.0

• Fix readme links, latest WP version support

1.0.9

• Updated Readme, latest WP version support

1.0.8

• Updated Reamaze.js URL, load async

1.0.7

• Update readme.
• Add WP 4.8.2 to supported version

1.0.6

• Add WooCommerce Support – Integrate WooCommerce with Re:amaze and view order and customer information while talking to customers. Issue refunds, add order notes and update order status conveniently from within Re:amaze.

1.0.5

• PHP 7 support.
• WordPress 4.8 Support
• Introducing Cues – Re:amaze Cues allows you to automatically engage online customers using rules and conditions.

1.0.4

• Added SMS and MMS support. You can now manage support conversations on your SMS and MMS channels via Twilio / ClickSend.

1.0.3

• Updated assets and readme. Added Instagram support.

1.0.2

• Added WordPress HTTP API as an alternative HTTP client to cURL

1.0.1

• Handle Re:amaze API errors gracefully
• Added ‘Need Help?’ submenu and help hooks throughout plugin
• Added option under Personal Settings for Re:amaze Login email
• Added app banner and icons

1.0.0

• Initial Release
• Add ability to convert comments into conversations
• Added support widget to WordPress frontend
• Added ability to use Re:amaze within WordPress Admin
• Automatically create FAQ and Conversation History Embeddables
• Added a dashboard Overview Widget