Order tracking, status and project management plugin. Create tickets and tracking numbers. Send email updates. Works standalone and with WooCommerce.
Add a full order tracking and management system to your site. Quickly and easily create and update orders, and then let customers view them on your site via a modern, responsive tracking form.
Since the plugin can be used for the status tracking of anything, not just orders, it’s also a great tool for project management.
The plugin includes Gutenberg blocks as well as shortcodes, so you can display your tracking form on any page, no matter which page editing system you are using.
Order Tracking is very user friendly and comes with a walk-through that runs automatically when you activate the plugin and will help you set up your statuses and create your tracking page!
It’s the simplest system for tracking your orders and statuses. Perfect for your shipping company or project management.
[tracking-form]
Simply insert the Tracking Form block or the shortcode above to add an order tracking form to your site.
It’s easy to modify the styling of your tracking form, which will help it to further fit with the look of your site. We provide a list of the most common classes from our plugin, as well as an exmaple of how to implement custom CSS, in our documentation.
Status tracking options are available to decide what information is displayed, to print orders, to hide blank fields, to send out order status update emails, order alerts and more! Order management has never been this simple.
Turn on the included WooCommerce tracking integration (premium) to automatically create new orders in our plugin whenever someone checks out via your WooCommerce shop! With this you can provide WooCommerce order updates straight from within this plugin, allowing you to take advantage of the additional WooCommerce tracking features, like custom fields, to provide specific info for your customers.
For even more refined order management, you can create customers and sales reps in the plugin, and then assign orders directly to them. This will make the browsing experience easier for your customers and the order management easier for you.
The premium version also comes with many other additional features to enhance your order status tracking experience and offer the best in order management. These include new layout options, locations, custom fields, and the ability to let customers submit their own orders and to require payment for orders.
The tracking plugin isn’t just for order management and order alerts. By making use of the available premium features, you can transform the plugin into a project management tool.
For example, by treating orders as projects, you could:
With the Order Tracking plugin, you can keep your customers up to date with their order delivery status. Whether it’s for WooCommerce tracking or use as a standalone status tracking solution, the included feature set will take care of all your order tracking needs. You can send a shipping email when the order is placed or is ready, and let your customers track shipping in the easiest way possible.
For further information and purchasing options, please visit our order tracking WordPress plugin homepage.
** We are also pleased to offer a free 7-day trial of the premium version, which you can use to test out features like customers and sales reps, as well as the WooCommerce integration and styling options, before buying! **
The Order Tracking plugin is built on a series of templates, such that everything that displays on the front end of the plugin can be customized by creating your own template files (to modify and/or overwrite the existing templates files). This gives you a powerful and non-destructive way to custmoize the look and functionality of your tracking forms and results pages to your exact needs. More info about this can be found in our documentation.
For a complete list of blocks and shortcodes, and their associated parameters/attributes, please see here.
The Status Tracking plugin also includes Zendesk Integration!View the the tutorial on our website for more information on how to set it up.
Thanks to the generous contribution of many of those who use our order tracking plugin, we’re able to include translation files for the following languages:
or
After activating the plugin, a walk-through will run automatically, which will help you to set up your statuses, add your tracking form and set a few key options.
For more info on installing and activating the plugin, and on the walk-through, please see here: https://doc.etoilewebdesign.com/plugins/order-tracking/user/getting-started/install
Sample order information with graphic, order info, map, notes and past statuses
Order tracking form
Tracking form with email option enabled
Customer tracking form
Customer tracking results
Sales rep tracking form
Sales rep tracking results
Customer order form to allow customers to submit their own orders
Tracking page with the default graphic
Tracking page with the 'Round' graphic
Tracking page with the 'Streamlined' graphic
Set up as a project status tracking tool
Project status project manager view
Project status customer view
Adding the order tracking Gutenberg block to a page
The Status Tracking plugin dashboard
The orders overview screen
The order create/edit screen
WooCommerce order tracking integration features
Customizing the order tracking notification emails
Adding/editing order statuses
Adding/editing order locations
Adding custom fields
The customers overview screen
Editing a customer
The sales rep overview screen
Editing a sales rep
Enabling payments for orders
The styling options to control fonts, colours, spacing, etc.
Yes, you can use the [tracking-form]
shortcode. For more info, see here.
Yes, you can search for the Tracking Form block. Alternatively, you’ll find it in its own block category/section called Order Tracking. For more info, see here.
For a complete list of blocks and shortcodes, and their associated parameters/attributes, please see here.
If you click the checkbox beside the incorrect order and select “Delete”, that should get rid of the order.
You can edit “Order Form Instructions” on the “Settings” page. They can also be set as an attribute. Instructions set as an attribute will take priority.
To change the label, try adding these attributes into your shortcode:
[tracking-form order_field_text=’Job Number’ field_names=’Order Number=>Job Number’]
In the premium version, you can change the field labels by using the “Labelling” area of the “Settings” tab.
Make sure that you set the column “Percentages” on the order statuses page. If the problem persists you can also try editing the spacing by adding some custom CSS.
Yes. All the strings/labels are localized in the code. As such, they will be picked up by WPML’s String Translation tool for easy direct translating.
For more info on translating the plugin, please see here.
You first need to make sure the Tracking Map choice is selected for the Order Information Displayed option in the Basic area of the Settings page. Then you need to provide your Google Maps API key in the designated area.
Then you need to make sure you have provided latitude and longitude coordinates for your locations.
After this, when you set an order to a specific location in the premium version, that location will show on a map on the tracking results page.
Yes. In the premium version, you just need to associate the sales rep with an existing WordPress user account and then they will have access to their own customized dashboard in the WordPress admin. For more info, please see here.
Yes. In the premium version, you just need to associate the customer with an existing WordPress user account. Then, when they log in and go to the page with the customer tracking form on it, they will automatically see all of their orders. For more info, please see here.
Yes, the premium version of the plugin includes the Custom Fields feature, which lets you add extra fields to your orders and to the customer order form. For more info, see here.
Additional information about an order can be added using custom fields, or by using the “Public Notes” at the moment. The columns that can be uploaded currently are:
Number, Name, Order Status, Location, Display, Public Notes, Private Notes, Email, Show in Admin Table, Sales Rep ID
as well as those with the same name as a custom field (ex: “Specs”).
For more info about the premium version, please see here: https://doc.etoilewebdesign.com/plugins/order-tracking/user/premium/benefits