Ochatbot – AI Chatbot for eCommerce & Support

January 04, 2024

Ochatbot – AI Chatbot for eCommerce & Support Plugin

Increase eCommerce sales and leads with Ochatbot - a free AI Chatbot.

What is Ochatbot?

Ochatbot is an AI chatbot that can be used as an eCommerce chatbot, Support chatbot, and a LeadBot. Created in 2017, Ochatbot’s unique technology uses generative AI similar to ChatGPT and Scripted Natural Language Processing (NLP) AI to generate human-like textual conversations that focus on customer service, support, and engagement.

Easy Setup

No coding is required! Simply install the Ochatbot plugin, then Ochatbot crawls your WordPress site content and imports WooCommerce data directly into Ochatbot’s generative AI brain. You now have a working chatbot that can answer support and or product questions and for eCommerce applications can recommend products.

Fine-tune your visitor’s experiences with tailored responses for common customer questions, product inquiries, personalized recommendations, promotional offerings, lead generation, custom product finder, optional live chat, surveys, and more.

When Customers Engage with Ochatbot:

20% to 40% increase in revenue

By quickly overcoming customer buying obstacles and assisting them to the right product your Woocommerce store will see a lift in sales and average order value when shoppers engage with Ochatbot.

eCommerce features include:

Abandoned cart recovery
Product upsells and cross-sells
Feature product images, videos, and text
Add-to-cart shopping directly from the chatbot window.

5%-20% lift in Average Order Value (AOV)

Ochatbot recommends products to purchase upselling and cross-selling. This increases the average order value of a purchase

25%-45% reduction in customer support tickets.

Help customers immediately with 24/7 customer support, reducing support times and building customer satisfaction. Ochatbot sources its answers from your website content, FAQs, and other documents such as customer support training documents. Create question-and-answer sessions to narrow down a specific question to provide the right answer.

Ochatbot handles the #1 eCommerce question, “Where’s my order?” and other repetitive queries with ease, freeing up valuable time for your support team to focus on customers who require more personalized assistance.

We Guarantee a Positive ROI or We Work for Free

That’s right! We are so confident that Ochatbot will increase your sales, AOV, and reduce your support tickets that we provide a Guarantee with our Pro and Enterprise plans. Learn More

HOW DOES OCHATBOT WORK?

Ochatbot’s AI uses Ometrics’ proprietary Scripted NLP AI and Generative AI to create natural-sounding answers to user questions. The AI first engages the customers with questions to determine the best way to respond. This can often be broken down into these use cases:

User wants…

to look for an exact product
to look for a product for a particular use
to ask additional questions to determine the best product fit
to look for customer support or service
to look for order status and tracking.
to inquire about something that needs legally accurate responses, such as FDA-approved products, medical questions, warranties, etc.
to switch to live chat. If a support person is not available, Ochatbot sends in a ticket.
receive a quote and go through qualifying questions. Ochatbot then sends the lead as an email or to the ticketing system.

After the Engagement question is defined, the AI will either respond with a scripted or generative response. The generative response is only from the data gathered from the site and the documents provided.

Each week a report is sent to you with the top KPIs such as:

Page Engagement: See what pages receive the most chatbot inquiries, so you can improve page conversion rate.
Top Button Clicks: Gain additional insights about customer interests by tracking their button clicks within Ochatbot.
Total number of sales generated by Ochatbot, number of support tickets, and more.

FEATURES

Generative AI

Ometrics proprietary generative AI technology creates unique and relevant responses to user inquiries. When installed it instantly ingests all the content and product data on your site so customers can ask questions and get answers. Similar to ChatGPT, Ometrics’ proprietary generative AI technology is designed for website visitors asking questions about your business.

Scripted NLP AI

Create AI intents and simple rule-based conversational flows using Ochatbot’s Scripted Natural Language Processing AI. Our intuitive drag-and-drop interface allows you to visually create predetermined responses that are non-changeable and legally accurate. Additionally, this scripted, intent-based system allows you to direct users toward specific products and services, as well as build qualifying lead forms and surveys.

Awesome Support

We are not satisfied unless you are. So don’t hesitate to contact us for questions.

Abandoned Cart

Alert customers of abandoned items in the cart and incomplete checkouts.

Order Status

Answer customers’ #1 question: “Where’s my order?” with order status and tracking.

Ochatbot Requires No Programming

Ochatbot’s easy, no-code setup allows the AI to learn everything it needs upon installation.

Natural Language Processing

Ometrics’ unique NLP AI allows for natural topic switching amongst predetermined responses. Seamlessly switch from Scripted NLP AI to Generative AI to control the response you need.

Ochatbot Reporting Provides Marketing Insights

Identify key obstacles that are getting in the way of your customers making a purchase. From site bugs and confusing purchase processes to shopping behavior metrics and more.

The Ochatbot Engagement Question Module

Ochatbot allows you to create any type of branching conversation you may have with your customers to answer their questions and get around sales obstacles to purchase quickly.

Page Targeting

Engage visitors with the right questions at the right time in their sales journey.

Connect Your Apps and Automate Workflows

Connect to 1000s of CRM and email systems with a Zapier connection.

9 Bonus Engagement Tools

Live Chat, LeadBot, Exit Popups, Mobile Banners, Lead & Offer Sliders, and more.

Pro and Enterprise Plans are Guaranteed

Let us take care of everything for you with our Pro plan. We build, customize, and maintain your AI chatbot. We’re so confident in Ochatbot that we Guarantee a positive ROI or we work for free.

Usage

If you already have an account at Ometrics, just activate the plugin, connect to your Ometrics account on the Settings > Ochatbot - AI Chatbot for eCommerce & Support page, and your Ochatbot will appear on your site.
You can create your free account at Ometrics.com.
Create your Ochatbot and adjust your configuration at Ometrics.com.

Installation

Install Ochatbot – AI Chatbot for eCommerce & Support either via the WordPress.org plugin repository or by uploading the ochatbot-and-ometrics-conversion-optimization-tools directory to the /wp-content/plugins/ directory.
Activate Ochatbot – AI Chatbot for eCommerce & Support through the Plugins menu in WordPress.
If you don’t already have an account, get your free Ometrics account here:
Connect your Ometrics account going to the Settings > AI Chatbot for eCommerce & Support menu, and use your Ometrics credentials to connect your account to the plugin.

Screenshots

Create chatbot questions and responses quickly and easily, and easily preview and test your chatbot.
View detailed reports showing Ochatbot usage and revenue generated.
Easy to read graphs of key performance indicators.

FAQ

What are the chatbot pricing plans?

Everyone gets to try all the Ochatbot features during the trial period, with no credit card required! We have a FREE plan for our LeadBot, LiveChat and other tools.

The Scripted NLP AI and Generative AI plans have a monthly fee, please visit the
Pricing page for more details.

Do you offer a FREE plan?

Yes! Sign up for free – no credit card required! Many of the tools such as Live Chat and LeadBot are free. The AI chatbot has a trial period.

Will Ochatbot increase my sales?

Our clients see a 20% – 40% lift in revenue and a 5% to 20% lift in AOV when customers engage with Ochatbot.

Will Ochatbot Reduce my Support Tickets and Eliminate Support Employees?

We see a reduction of 25 to 45% in support tickets. However, depending on your support ticket load, this usually does not mean the elimination of support personnel. Rather the support personnel are now answering the most important and complex questions. This leads to faster response times and increases customer satisfaction and happiness. It also provides time for customer support to upsell clients.

Can Ochatbot generate Leads for my business?

Yes! You can start getting leads in 60 seconds!

LeadBots are pre-built lead generation chatbots designed for over 80 specific industries. They not only gather lead information but assist in qualification and appointment setting. Benefits are:

5% to 15% conversion rate and higher depending on the lead offer
Qualified leads so you don’t spend your time on customers that won’t close
Easy setup with customization

Learn more about LeadBot

Does Ochatbot use Open AI’s ChatGPT?

Ochatbot uses Ometrics’ proprietary AI with Scripted NLP AI and Generative AI. It does not use Open AI’s ChatGPT. Ometrics AI is faster with tailored website and eCommerce features, heightened security, and no hallucinations.

What if I don’t have time to build my chatbot?

We can build it for you! Our Pro Plan includes chatbot consulting, allowing you to focus on your business and not learn another technology. We will build and take care of the daily AI training of your chatbot. Let’s discuss your application and determine the best solution for your business.

Does Ochatbot support Images, Emojis & Videos?

Yes! Images, emojis and videos are supported in all versions.

How does Abandoned Cart messaging work?

You can set the amount of time for a cart to be considered abandoned (we recommend 12 hours). When a customer returns to your site, Ochatbot will notify them that they still have items in their cart and encourage them to checkout.

How does Upsell & Cross-Sell messaging work?

If you have Upsell or Cross-Sell products configured in WooCommerce, they will be automatically imported to your Ochatbot. Then, when someone adds a product to their cart the chatbot will suggest those other items to the customer. It is also possible to manually create upsells and cross-sells within Ochatbot if you do not have it set up in WooCommerce.

Can my customers track their orders in Ochatbot?

Yes! Ochatbot can query your WooCommerce order history and show the customer their order status and tracking information.

Changelog

1.2.02

Minor bug fixes

1.2.01

New REST API endpoints for GenAI features.
Tested with WordPress 6.4.2

1.1.05

Renamed admin settings menu

1.1.04

Tested with WordPress 6.2.2

1.1.03

Script tag – remove id

1.1.02

Simplified javascript widget include – reduces chances of “flicker” on certain themes. Tested with WordPress 6.0.2.

1.1.01

Update to fix CORS errors communicating with Ometrics.com API. Tested with WordPress 5.9.1

1.0.21

Tested with WordPress 5.9

1.0.20

Update for compatibility with SmartSlider plugin

1.0.19

Minor bug fix.

1.0.18

Minor bug fix.

1.0.17

Minor Bug fixes in admin panel.

1.0.16

Reapply Bug fix.

1.0.15

Bug fix.

1.0.14

Update version.

1.0.13

Update for missing changelog comments

1.0.12

Tested with WordPress 5.7

1.0.11

Bug fix in user registration.

1.0.10

Update plugin name.
Add settings link to plugin page.
Add conversion tracking in the plugin.
Allow registering a new account from the plugin settings page.
Allow resetting Ometrics password from the plugin settings page.
Allow activating/deactivating your chatbot from the plugin settings page.
Show instructions on setting and configuring your chatbot.

1.0.9

Bug fixes for WP Repository submission and clean up comments.
Fix directory path for view inclusions.

1.0.8

Minor bug fix.

1.0.7

New Feature – Upsell products in your Ochatbot. To configure upsells, go to your Ometrics dashboard and enable upsells in your Ochatbot. If you have upsells and/or cross sells configured in your WooCommerce site, you can automatically apply those to your Ochatbot by reimporting your product database. You may also manually configure your upsell products.

1.0.6

Minor bug fix for cart appearing to change when viewing cart page vs. other WooCommmerce pages in abandoned cart processing for Ochatbot. (Depending on WooCommerce settings, certain abandoned carts were being reset when it appeared that they had changed, when in fact it was just a change in a shipping price being applied to the cart on the cart page, but not applied on other pages.)

1.0.5

Minor bug fix in abandoned cart processing for Ochatbot.

1.0.4

Bug fix for plugin installations on non-WooCommerce sites.

1.0.3

Get shipment tracking for WooCommerce sites using the Shipment Tracking plugin.

1.0.2

Added automatic plugin updates

1.0.1

Initial version