LiveAgent is a multi-channel help desk software that offers over 179 help desk and live chat features. Discover the power of the universal inbox, a hy …
LiveAgent is a multi-channel help desk software that offers over 179 help desk and live chat features. Discover the power of the universal inbox, a hybrid ticket stream, powerful automation and reporting features or the fastest chat widget on the market. With great software like LiveAgent, providing excellent customer service is easy.
LiveAgent’s core features include:
Universal inbox
LiveAgent’s universal inbox is a smarter version of your email inbox. Emails, chats, calls, social media messages, forum posts and suggestions — they’re all automatically pushed into your LiveAgent account in the form of a ticket.
Hybrid ticketing system
A hybrid ticket stream contains a complete stream of chat messages, emails, phone calls, or messages from other communication channels about the same incident or issue reported by a customer. Each ticket has got a unique reference number, which helps you quickly locate, add to, or communicate the status of the user’s issue or request.
Live chat:
Currently, LiveAgent boasts the fastest chat widget on the market that displays in just 2.5 seconds. It enables you to chat with your customers in real-time and allows you to make use of pre-chat forms and offline forms.
Call center:
Build a virtual call center as a part of your multi-channel help desk solution. LiveAgent will centralize phone calls from your website or landline into your LiveAgent dashboard.
Customer Portal
The customer portal stores your knowledge base articles, forum posts, and feedback from your customers. LiveAgent’s customer portals are fully customizable, so you can make them match your business style.
Reporting:
Get an overview of your customer support. See who is interacting with your company and monitor the service they’re receiving. See usage, statistics, evaluate performance reports, and learn from customer satisfaction ratings.
Mobile Apps:
LiveAgent offers both iOS and Android apps so you can provide excellent customer service on the go.
Customer service:
24 Hour customer service and white-glove setup
Now, for html form generation purposes php library htmlForm from http://stefangabos.blogspot.com/ is used.
If you have any suggestions on how to make this plugin better, do not hesitate to leave a comment in the plugin forum, or write an email to [email protected].
This plugin is currently localized in the following languages:
No HTML knowledge is required to set up this plugin. Integration takes less than 3 minutes.
You can also visit our step-by-step guide that will help you install the plugin.
Here is the basic guide:
1. While logged in your WordPress admin panel navigate to Plugins> Add new
2. Find LiveAgent plugin, install and activate it
3. Create a free account or connect to an existing LiveAgent account
4. Navigate to menu LiveAgent. Choose the button you’d like to have online on your website and click Save.
5. Navigate to the LiveAgent admin panel and start answering chats and emails from your website visitors.
LiveAgent is a customer support software. The LiveAgent WordPress plugin automatically adds a LiveAgent chat widget to your WordPress website.
From version 3.0.0 the plugin supports translations to any language that WordPress supports. If you have time and want to help us improve our plugin feel free to Make your own translation and send it to us. We will add it to the next plugin release.
LiveAgent offers four different tier packages. The lowest tier package is forever free but does have certain limitations. The free version offers free live chat, free ticketing system, free call center, free knowledge base, and free unlimited agent seats. The paid packages vary in price starting from $15/month up to $39/month.
LiveAgent’s chat widgets are fully customizable.
LiveAgent’s free version has a 7-day search history, but the paid plans offer an unlimited search history.
LiveAgent has both iOS and Android mobile apps available.
Yes, LiveAgent can be used with multiple sites.
LiveAgent offers a free 14-day trial with no credit card required.
Yes, LiveAgent’s live chat is available on all sites where you are allowed to add custom code.
If a customer wants to chat with you after your business hours, their chat will be sent to you in the form of a ticket.
Yes, LiveAgent mobile apps do support live chat.
Yes, feel free to check out what our customers are saying about us. LiveAgent has collected more than 2800 reviews on various software marketplaces like Capterra, Trustpilot, GetApp, G2 and Software Advice.