HelpPress Knowledge Base Plugin

HelpPress is a powerful and easy-to-use WordPress knowledge base plugin. No complicated configuration, templating, or code updates. Just install and you immediately have a fully-functional self-help system for your customers.

Features

• Theme Compatible: Compatible with almost any theme right out of the box. No templating required.
• Responsive Design: Works on almost any device or screen size your customers may be using.
• Live Search Results: Suggests relevant articles to your users live as they enter search terms.
• Customizable URLs: Customize the URL slugs for all the major sections of your knowledge base.
• Easy Content Organization: Organize knowledge base articles by category, tag, and post format.
• Breadcrumb: Includes a built-in breadcrumb to help your users keep track of where they are.
• Custom Templates: Override default templates with your own to better match your site.
• Extendable: Includes dozens of actions and filters to allow for ultimate customization.
• Lightweight: Coded with performance as a priority so it won’t slow down your site.

• WordPress Plugins Directory: Navigate to Plugins→Add New in the WordPress admin and search “HelpPress.” Click Install and then Activate.
• Zip Upload: Navigate to Plugins→Add New→Upload Plugin in the WordPress admin. Browse to the .zip file containing the plugin on your computer and upload, then activate.
• Manual FTP Upload: Upload the plugin folder to /wp-content/plugins/. Navigate to Plugins in the WordPress admin and activate.

1. 

   HelpPress on Twenty Seventeen using default, 2-column layout.

2. 

   HelpPress on Twenty Fifteen using a 1-column layout.

3. 

   General settings.

4. 

   Display settings.

5. 

   Breadcrumb settings.

6. 

   Search settings.

I’m getting a “Page Not Found” or 404 error. What do I do?

Navigate to Settings→Permalinks in the WordPress admin and click Save.

How do I add my knowledge base to a menu?

Navigate to Appearance→Menus in the WordPress admin. Ensure “HelpPress” is checked in the Screen Options tab in the top-right corner of the screen. You will now see an expandable HelpPress box on the left side of the screen that contains a custom link that you can add to a menu.

Does HelpPress work with Plain Permalinks?

Yes, but the slug settings will have no effect.

3.1.4, November 24, 2020

• Tweak: Update compatible WP versions.

3.1.3, October 16, 2019

• Fix: Missing taxonomies on article edit screen by adding show_in_rest.

3.1.2, October 15, 2019

• Fix: Plugin settings action link.
• Fix: Orphaned column icon images.

3.1.1, October 15, 2019

• Fix: Ensure SVN repo has the correct files.

3.1.0, October 15, 2019

• Tweak: Update compatible WP versions.
• Tweak: Base asset minification on SCRIPT_DEBUG instead of WP_DEBUG.
• Tweak: Enable Block Editor on articles by adding show_in_rest to CPT registration.
• Tweak: Put PHP classes in global helppress container.
• Tweak: Don’t run PHP includes through filter — could only lead to trouble.
• Fix: Double slash in asset URLs.
• Fix: Disable direct access to all PHP includes.
• Fix: Improper option default escaping.

3.0.0, October 6, 2019

• New: Rework Settings page to be powered by CMB2 instead of Titan Framework.
• New: Create HelpPress_Plugin class to manage plugin instantiation.
• Tweak: Minor updates to code styling.
• Fix: Ensure that rewrite rules are always regenerated after post types have been registered on plugin activation.

2.0.1, April 9, 2019

• Tweak: Updated contributors and bump up compatible WP versions.

2.0.0, February 11, 2018

• New: Add option to display the knowledge base on the front page.
• New: Allow for unlimitted articles/page setting (-1) and disable pagination if chosen.
• New: Add helppress_disable_option_{option_id} filter to disable UI of individual setting fields.
• New: Add helppress_disable_css filter to forcibly disable output of HelpPress CSS.
• New: Add helppress_disable_page_template filter to forcibly disable using the page template setting, even if option exists in DB.
• New: Add helppress_is_paginated() helper.
• New: Add helppress-taxonomy.php template file as default for helppress-category.php and helppress-tag.php.
• New: Add helppress_disable_theme_compat_mode filter to disable post resetting and content filtering — needed for custom theming.
• Tweak: Enqueue minified assets unless WP_DEBUG is true.
• Tweak: Various text capitalizations and strings.
• Tweak: Upgraded jQuery Autocomplete script.
• Tweak: Rename helppress_is_kb_page() to helppress_is_kb(). Kept old function as alias for backwards compatiblity.
• Tweak: Don’t load plugin if WordPress or PHP is below required version.
• Tweak: Remove included POT file in liue of GlotPress.
• Tweak: Improved performance of demo content import.
• Fix: Only show permalinks notice to users that can manage options.
• Fix: Use knowledge base title for menu archive link.

1.4.2, November 13, 2017

• New: Add link Settings page to the plugin’s action links.
• Fix: Fix user permissions for admin menu item and “View Live” link.

1.4.1, November 7, 2017

• Tweak: CSS enhancements for breadcrumb styling.
• Fix: Exclude admin area from context helper functions.

1.4.0, September 25, 2017

• New: Add option to use page template as knowledge base template.
• New: Added search form to the top of the article items and article templates.
• Tweak: Use dashicons for menu icon.

1.3.0, September 19, 2017

• New: Added dozens of action hooks to the front-end templates.
• Fix: i18n strings for the helppress_category_article_count().

1.2.1, September 14, 2017

• New: helppress_category_article_count() template tag to output number of articles in a given category.
• Tweak: Updated styling for search field, button, and suggestions dropdown.
• Tweak: Yoda conditionals to conform to PHP coding standards.
• Fix: Decode HTML entities in search suggestions.

1.2.0, September 13, 2017

• New: helppress_get_kb_context() helper function.
• Tweak: Search results and category/tag archive content templates now pull from new parts/helppress-content-article-items.php template.
• Tweak: Wrap content templates in new #helppress div.
• Tweak: Generally more defensive CSS and consistent margins.
• Tweak: Update archive category title headings from h2→h3.
• Fix: Responsive archive columns CSS.

1.1.1, September 9, 2017

• Fix: Various bugs.

1.1.0, September 9, 2017

• New: Added built-in demo content installer. Will offer to install demo content if no published articles exist and demo content has not been previously installed.
• Tweak: Added helppress_article_post_formats filter for allows post formats for articles.
• Fix: Fixed missing search suggestions class file.

1.0.2, September 9, 2017

• New: Show category and tag columns in admin post table.
• New: Added inline DocBlock-style documentation to functions and classes.
• Fix: Pagination for the knowledge base archive when no categories are present.

1.0.1, September 7, 2017

• Fix: Various bugs.

1.0.0, September 6, 2017

• Initial release. So. Exciting.