The one-stop platform for even stronger customer relations. Bolster your customer support with its live chat, chatbot, and knowledge base software.
Take your customer support to the next level with the HelpCrunch WordPress plugin. Do you think it’s a tough nut to crack? Not at all!
Thanks to our full-house solution, you can:
But that’s just scratching the surface. Let’s take a deeper look at HelpCrunch’s advanced toolset.
Being the platform’s flagship feature, live chat helps you solve customers’ queries like a pro, acquire more clients and process requests in the nick of time.
You don’t have to be a mastermind to add the HelpCrunch live chat on your WordPress-powered website. Just follow this step-by-step instruction:
STEP 1. Log into your WordPress account.
STEP 2. Find the Plugins section and press Add new.
STEP 3. In the Search box, type in HelpCrunch.
STEP 4. Hit Install and Activate.
STEP 5.Log in to your HelpCrunch account in a separate browser tab.
STEP 6. Go to Settings Channels Website Widgets and choose the widget you’d like to install on your WordPress website.
STEP 7. You will be redirected to the Installation page. Select WordPress installation guide and copy the code snippet from the HTML box.
STEP 8. Go back to your WordPress account and find the HelpCrunch live chat widget under installed plugins. Open plugin Settings.
STEP 9. Paste the copied HelpCrunch code snippet into the HelpCrunch Code field and save changes.
Now our live chat widget is displayed in the bottom right corner of your website.
If you have any problems with the setup, please check the installation guide. If you have any questions, just log in to your HelpCrunch account and chat with us. We’ll help you with everything 🤗
Your customer service can be a great differentiator and help you stand out from the competition. Delighting your customers should be a top priority, and one of the best ways to achieve this is by communicating with them in the most convenient way possible. Luckily, HelpCrunch integrates with a range of popular messaging applications, such as:
Such integration can help you provide a seamless customer experience. No matter which channels your customers are using to interact with your business, you will be providing the best possible customer service. Furthermore, HelpCrunch can help your team save a lot of time and effort. Our shared inbox provides an intuitive interface for managing all customer requests from multiple channels in one place, without having to switch between different tools.
The new feature will ease the burden of your groovy tasks. Our chatbot is called HelpBot and has the power to support users 24/7, catch and qualify valuable leads, and encourage customer self-service.
Do all chatbots have a seamless installation process? The one from HelpCrunch does! Our chatbot builder is completely code-free, so you can set it up on your website in minutes. Thanks to the pre-made templates, you can decide on the goal your bot will pursue:
Or create your own template from scratch!
HelpCrunch’s chatbot is really cool because it works not only in the live chat widget, but also in popular messengers such as Facebook, Instagram, Telegram, and Viber.
You might think that chatbots are a tricky feature to install. Check out our article where we shared all the ins and outs of creating your first flow. Trust us: implementing chatbots has never been that easy!
Knowledge base software from HelpCrunch allows you to build a resource hub of your dreams without much hassle. Not only is it SEO-optimized but also feature-rich and multilanguage.
With just a few clicks, you can create a well-oiled information hierarchy with a user-friendly WYSIWYG editor: draft new articles, add categories, and develop sections in your knowledge base. All articles are marked as “Draft” by default at the editing stage, so you can decide when it goes public. A “Preview” option is also available here: check your article first and post it!
Whether you have a newsletter coming up or a one-time offer – take advantage of email marketing feature from HelpCrunch:
Multi-channel customer support is now becoming a reality with the HelpCrunch shared inbox solution. No matter the size of your team, you can ease its life with a shared inbox.
Owing to this helpful feature, everything is gathered under the same roof. Have your staff manage incoming conversations from live chat, social media, chatbots, and email together, leave dialogue private notes for each other, and more.
Detailed customer profiles won’t let you forget a single detail about a client because such data as phone number, location, or device is safely kept.
With our shared inbox, one customer service agent can handle up to 5 chats simultaneously thanks to such powerful options as tagging, rich customer data, private notes, snoozing chats for later, or assigning conversations (both manually and automatically).
Live reports & analytics let you gauge your team’s productivity at a glance. Just choose a period of time and see where you need to improve your strategy.
By the way, to always keep your finger on the pulse, use conversation rating to assess customer experience after closing a live chat.
Do you want to catch your website visitors’ attention in a smarter way though have no clue how? HelpCrunch has! With our popup builder, you can be sure that no information will slip through the cracks. It offers everything you have ever wished for a perfect engagement action plan:
There is also a massive integration list to integrate HelpCrunch with your favorite tools (more integrations are on their way, so stay tuned!):
SOUNDS INTRIGUING? BOOK A DEMO TO DISCUSS THE DETAILS AND START YOUR JOURNEY WITH HELPCRUNCH!
“HelpCrunch enabled us to manage our customer support and email automation via one platform which led to improving customer support performance by 40%.”
— Valery Kurilov, CEO @ SE Ranking
“We had a call info line we wanted to get rid of and have everything online in the live chat. So, that was the reason why we switched to HelpCrunch.”
— Jan Střecha, Marketing Manager @ Rekola
“Once we started using HelpCrunch software, we were able to return €14.8 euros on each €1 paid for HelpCrunch.”
— Fitlap
“Nobody’s doing the GDPR preparations the right way. We wanted to make sure we’re ready for it, so it was crucial for us to choose a compliant tool and not to worry about legal complications afterward.”
— Max Bondarenko, CMO @ Revenue Grid
HelpCrunch is a one-stop platform for creating long-term customer relationships. It mixes such advanced tools as multichannel live chat, chatbot, knowledge base, shared inbox, and a popup builder for lead generation, sales, customer support, and customer engagement.
Both! You can sign up for a 14-day free trial with HelpCrunch (no card required) and once you are ready to upgrade, pick a pricing plan that suits your business goals best. The costs start from $15/month per team member.
Congratulations! Now, people can reach out to you via a chat bubble they see on your website without superfluous movements.
No. HelpCrunch is a fully optimized solution for WordPress websites. You can start chatting right after you install the HelpCrunch WordPress chat plugin.
Yes. All messages and conversations are grouped and available in your shared inbox.
Sure! We have Chat SDK & Messaging API for iOS and Android that makes in-app messaging a breeze. Additionally, you can install HelpCrunch Inbox iOS or Android app to manage your conversations on the go.
Yes! You can install a chatbot from HelpCrunch on your website with no additional code.
For now, our chatbot is reactive. But we’re doing our best to make it proactive. To activate the bot, your customers should send a message in the chat widget.
Yes. One of the steps in the step-by-step installation guide says that to install the chat plugin, you need to copy the HelpCrunch code from the settings section in your HelpCrunch account.
Yes. You can show or hide some pages where you want to show the widget.
The chat widget is translated by default into Spanish, Portuguese, French, German, Italian, Dutch, Polish, Ukrainian, Lithuanian, Serbian, and Georgian. You can add as many additional languages as you want.
Of course not! HelpCrunch is so much more with functionalities for customer support, engagement, or sales. Messenger integrations, chatbot, shared inbox, knowledge base, email marketing, auto messages, popups, reports, and mobile live chat apps are in its basic toolset.
Yes. You can visit these resources:
HelpCrunch Knowledge base
HelpCrunch blog
HelpCrunch success stories
Please, write to us in chat on our website to get other details. We are always happy to tell you more about HelpCrunch!