Freshdesk (official) Plugin

With the Freshdesk (official) plugin, you can now:

• quickly integrate the help widget into your WordPress site or blog
• convert comments on your WordPress site into Freshdesk tickets
• allow users on WordPress to seamlessly login to your support portal via SSO

Manual Installation

1. Download the latest version of the ‘Freshdesk (official)’ plugin from the WordPress plugin directory.
2. Extract the zip and upload the “freshdesk-support” directory to your /wp-content/plugins directory.
3. Go to the ‘Plugins’ page in your admin section and activate the plugin.
4. You now have a new admin menu ‘Freshdesk’ in your WordPress admin menu bar. Click on it and configure the settings.

In case of NGNIX Server

Follow the below steps:

Case #1 – If your domain is like example.com, add the below line in your nginx.conf (located at /etc/nginx/sites-available/)

location / {
try_files $uri $uri/ /index.php?q=uri&args;
}

Case #2 – If your domain is like example.com/freshdesk, add the below line in your nginx.conf (located at /etc/nginx/sites-available/)

location /freshdesk {
try_files $uri $uri/ /freshdesksso/index.php?q=$uri&$args;
}

In case of Apache Server

Please make sure the “Permalink” set to ” Post name” under “Settings -> Permalink -> Common Settings”

• For an automatic installation through WordPress

1. Go to the Plugins page in your WordPress admin section.
2. Click the ‘Add new button.
3. Search for the ‘Freshdesk (official)’ plugin.
4. Click ‘Install now’ and activate the plugin.

1. 

   The Freshdesk help widget

2. 

   Freshdesk (official) plugin's settings page in WordPress

2.4.1

Added compatibility with other plugins that uses ‘login_message’ filter

2.4.0

Updated OAuth library to version 4.4.0

2.3.6

Fixed php 8.2 compatibility warnings
Updated Client Information Section

2.3.5

Fixed Basic Settings missing checkbox issue

2.3.4

Fixed minor bugs

2.3.3

Fixed the warning Undefined array key “action”

2.3.2

There is a typo in a function that updates ‘wo_options’ on wp-oauth-main which is resolved and aded validation

2.3.1

Widget not showing on the front end issue is resolved

2.3

Typo Fix
Last used URLs with credentials
Support with PHP 8.0 & PHP 8.1
Updated code to match WordPress coding standards
Updated oauth library

2.2

Introducing support for Freshworks SSO via OAuth.

2.1

Freshdesk URL fields are made to be synced with each other.

2.0

Updated code to match WordPress’s latest coding standards.
Reorganized the settings page.
The updated content on the settings page makes things easier to understand.
And we’re back! 🙂

1.8.4

minor SSO bug fix.

1.8.3

fixed redirects not working when HTTP protocol is not allowed in the redirect parameter.

1.8.2

replaced split with explode to support php7

1.8.1

Fixed minor bugs.

1.8

Security fix for open redirect vulnerability. Now users are required to configure all the portal URLs on the settings page.

1.7

Added option to enable/disable SSO.
Logging out of WordPress no longer logs out of the Freshdesk session.
Added validations for the settings page.
Fixed the error showing up on the plugin settings page.

1.6

Fix the SSO login redirect to Freshdesk and on WordPress logout, logout of Freshdesk as well.

1.5

Includes fix for SSO and Vanity URL redirect.

1.4

Bug fix for SSO and Vanity URL redirect.

1.3

Added comment link to the ticket description

1.2

Fix the error message(“The plugin does not have a valid header.”) on enabling the plugin

1.1

Previous revision.
Bug Fix:
– Freshdesk remote log-in failing for new users.
– Sign-out from freshdesk does not log out WordPress session.

1.0

First Release Version.