Free Customer Service Tools by OpenWidget Plugin

WordPress Free Customer Service Tools by OpenWidget

OpenWidget for WordPress is a free plugin allowing you to boost your customer engagement and build consistent customer journeys with the use of essential tools available for you out of the box:

• Google Reviews Widget – enhance your business’s credibility and customer appeal by displaying Google Reviews right on your website
• ChatGPT for your website – build a powerful OpenAI Assistant that can act as a Customer Support representative, link it with OpenWidget and add it to your website to provide 24/7 automated Customer Support. No coding skills required
• AI-based Product Recommendations Widget – personalize the shopping experience for your customers with AI-based product recommendations
• Bug Report Widget – smash bugs and create a flawless user experience together with your customers
• Contact Form Widget – streamline online communication and maintain meaningful relations with your customers
• Frequently Asked Questions Widget – let your customers find answers to the most common questions before they even ask them
• Instagram Feed Widget – showcase your brand’s personality and increase social media engagement
• Visitor Counter Widget – build social proof by showing your potential customers how many people are already browsing your site and increase conversions on your website
• Feedback Form Widget – gather invaluable feedback from your customers and use it to improve the overall quality of your products and services
• Product Cards Widget – generate more open rates on your products and close more sales by promoting your special offers and hot drops in a beautiful way

All of the above features are available for free, and with the AI-enhanced product onboarding and configuration, you can save both the time and effort that you would normally spend on configuring ecommerce software. The time that you can then use to focus on improving your customer service and closing more sales.

AI features for your WordPress website

At OpenWidget, we bring you a variety of AI features available out of the box – you don’t need to host anything at your side or take care of maintaining AI models. Add OpenWidget to your website and start using:

• ChatGPT for WordPress

Our free Chat Interface for OpenAI Assistants allows you to create your very own OpenAI Assistant and link it with a free chat box that you can add to your WordPress – no coding skills required. With its help, you can provide your customers with 24/7 automated Customer Support by offering a true ChatGPT experience on your website.

What’s more, you can train your assistant with various materials that you already have, like your FAQ or other articles about your products or services. We also have a dedicated YouTube video that will tell you not only how to add ChatGPT to your website, but also how to create your own OpenAI Assistant as well!

Also, feel free to check out our dedicated How to create your OpenAI Assistant and install it on any website blog post.

• AI-based Product Recommendations Widget

Our Product Recommendations Widget operates on a simple yet powerful principle. As customers browse through your website, our advanced algorithm, combined with a model powered by OpenAI, analyzes their browsing patterns and cross-references them with your online goods.

This process enables us to identify products that align perfectly with your customers’ interests and needs. Once they are ready, recommendations are presented to your customers in the captivating form of a card, displaying the products right at their fingertips.

• AI-enhanced OpenWidget configuration

When setting up your OpenWidget account, you can use our AI-enhanced product configuration features to customize the following features:

• Welcome message in our Contact Card
• Products description in our Product Cards
• FAQ module

Welcome Messages feature leverages the advanced language capabilities of OpenAI to create a personalized and engaging greeting for your customers. All you need to do is to provide a few keywords describing what the welcome message should be about. With just a click of a button, our app will dynamically generate a unique message tailored to your specific context, whether it is the time of day, your store’s location, or information when you are available to answer your customers’ questions.

The same goes for our Product Descriptions feature that you can now enhance with the power of OpenAI. Instead of typing the whole text by hand, you can now give us a few phrases describing your product best, and we will do the rest for you. Or you can copy the description you have on hand and check if we can come up with something better.

But that’s not all! With our AI-enhanced FAQ, we are removing the struggle of typing the answers to the most frequent questions by hand. All you need to do is to provide us with common customer questions, a few keywords related to those, and we will generate the complete answers for you.

Automated onboarding

At OpenWidget, we believe the product should tailor itself to you and your brand, and it should do it automatically. To achieve that, we offer you an automated onboarding that will:

• grab your website’s screenshot so that you can, in real-time, check how the widget will look on your page;
• suggest a language and a tailored theme for your widget so that it matches your brand.

And all of that with just a click of a button.

Ready-made integrations with other text| products

• LiveChat integration

LiveChat is the best live chat software that you can use to build your Customer Support and connect with your customers. It is not only a real-time chatting tool for customers on your website, but also a place where you can create a communication hub capable of gathering messages from multiple channels. Channels like Apple Messages for Business, Messenger from Meta, WhatsApp Business, Email, SMS.

What’s more, with our other AI-based product ChatBot available out of the box, you will make sure that your Customer Service will not only be available 24/7, but it’ll also automatically learn about your business from the content of your website and answer any questions your customers may have. And now you can integrate it seamlessly with OpenWidget. Try it out for free, with a 14-day trial period!

• HelpDesk integration

OpenWidget’s Contact, Feedback, and Bug Report Forms are a great and free way to engage with your customers. You can use them to not only build meaningful relations with your visitors but also listen to their feedback and improve your products and services.

With our official HelpDesk integration, we want to help you manage all of the messages left by your customers via OpenWidget. With a truly helpful ticketing system that, among other options, allows you to create workflows that automatically reply to your customers’ inquiries, you will rest assured that no message is left unanswered. See for yourself: as well as LiveChat, HelpDesk also offers a 14-day free trial period!

Notes

Requirements

The WordPress OpenWidget Plugin is available to you for free without any additional requirements except for the technical requirements listed at the beginning of this page.

Localization

OpenWidget for WordPress is currently available in English. You can translate the plugin into any language at translate.wordpress.org.

Documentation and Support

• For documentation and tutorials, visit our official Help Center.
• Check out our official website for more information about free customer service features.

About us

Building relationships with your customers is tough. With so many touchpoints handled by so many tools, anything that can go wrong will go wrong, right?

OpenWidget was made to fix that.

Driven by growth and powered by simplicity, it lets you get in touch with potential customers without getting lost in overcomplicated solutions.

We are a part of text|

A company focused on helping brands provide better customer service at scale by analyzing, enriching, and automating text communication. You can learn more at Text.com.

In addition to OpenWidget, Text.com ecosystem of products includes:

• LiveChat – a communication tool that allows you to chat live with your customers.
• HelpDesk – an online ticketing system suitable both for small businesses and enterprise clients.
• ChatBot – a bot framework for AI chat bots.
• Open Messaging Platform – create and monetize apps or build extensions for your own team.
• KnowledgeBase – a public Help Center widget

Automated Installation

1. Go to your WordPress admin dashboard, then find the Plugins menu.
2. Click on Add New and search for OpenWidget.
3. Activate the OpenWidget plugin through the Plugins menu in WordPress.
4. Go to the the OpenWidget menu on the left.
5. Create a new account or sign in if you already have an OpenWidget account.

Manual Installation

1. Upload the free-customer-service-tools-by-openwidget zip file to the WordPress plugins directory (/wp-content/plugins/).
2. Activate the OpenWidget through the Plugins menu in WordPress.
3. Go to the OpenWidget menu on the left.
4. Create a new account or sign in if you already have an OpenWidget account.

For more detailed instructions, go to the OpenWidget installation tutorial.

1. 

   OpenWidget is a powerful WordPress plugin that enables you to provide direct customer support on your website. With this handy widget, your customers can engage with your support tools on every page of your website. OpenWidget includes a contact card, FAQ module, and product promotion card, all conveniently located in one user-friendly widget. With these tools at your customer’s fingertips, you can easily enhance customer service and boost sales of your products.

2. 

   Connect with your customers effortlessly with OpenWidget’s contact card, easily accessible on every website page. Our basic yet effective online contact method makes it easy for customers to resolve doubts regarding your products or shipping, increasing sales and customer satisfaction. Don’t miss out on the opportunity to provide exceptional customer service with OpenWidget.

3. 

   Make it easy for your customers to find answers to common questions with OpenWidget’s FAQ module, conveniently accessible as a widget on every page of your website. This feature lets customers quickly and easily locate the needed information without switching contexts or leaving your website. Let your customers find the answers they need, wherever and whenever required.

4. 

   Maximize your product exposure and capture the interest of your store visitors with OpenWidget’s Product card. Our easy-to-use feature allows you to promote your products effortlessly, showcasing them in a stunning, scrollable carousel. With no special skills required, paste a link to your product and let OpenWidget generate a beautiful card.

5. 

   Add OpenWidget to your WordPress and start sharing your latest Instagram content on your website. With OpenWidget and Instagram Feed, you can increase customer engagement, show your brand's personality, and drive more traffic to your Instagram profile. Try it for free, and don't miss out on the opportunity to enhance your website with the Instagram Feed Widget!

6. 

   Enhance your customers' online experience and increase revenue growth with our AI-driven Product Recommendations Widget. Our free customer service tool automatically suggests products aligned with your customer's current needs based on their search pattern. And all of that without the need to maintain your own AI model or host anything at your end.

7. 

   Boost your online credibility effortlessly with OpenWidget's Google Reviews Widget. Display Google Reviews right on your site, gaining trust and encouraging customer feedback. With easy integration, this feature is essential for enhancing your business's reputation.

1.0.2

• remove dynamic properties usage
• upgrade supported WordPress and PHP versions

1.0.1

• remove named arguments usage to support PHP < 8.0

1.0.0

• initial release of the plugin