Gather trusted ratings and reviews from your customers with the award winning closed-feedback platform Feefo and hear the real voice of your customer.
Feefo is an independent reviews and insights platform that gives businesses the tools to build better customer relationships, improve customer experience and enhance their brand reputation, all powered by genuine customer reviews.
Ratings and reviews
Build trust and credibility around your products and services, with real reviews from real customers.
Data and analytics
See beyond your star rating and truly understand your customers, with powerful analytics and reporting on their feedback.
CX insight
Create a better customer experience by listening to your customers across their entire journey with you.
Why use Feefo?
Improve customer confidence and brand reputation by displaying real reviews across your website
Collect photo and video reviews designed to increase conversions and engagement
Build better relationships with your customers by listening to their feedback and acting on it
Understand what you’re doing right and where you need to improve using our wide selection of reports and analytics
Make improvements to your products and services based on genuine insight, so you can confidently grow your business
What does the Feefo WooCommerce plugin do?
The Feefo WooCommerce plugin allows you to automatically send your sales data to Feefo, so we can send out feedback requests on your behalf. This saves your business valuable time, as once the plugin is installed, you’ll no longer need to manually upload sales data to Feefo.
Our free trial is a great way to try Feefo, play with the platform and see what we can offer your business.
What’s included in the free trial of Feefo’s rating and reviews app?
150 free feedback request emails in the first month (50 emails a month thereafter)
Feedback requests are automatically sent to your customers, so there’s no need to upload any data to Feefo
Display reviews on your website using a choice of three widgets (first month only)
Get a sneak peak of our comprehensive reporting suite (first month only)
If I upgrade, what extra benefits are included?
Customisable feedback requests
Collect and reply to both service and product reviews
A wide variety of widgets, so you can choose exactly how you want to display your product and service feedback on your website
In-depth reporting and analytics suite
The option to collect photo and video reviews
Become eligible for Google seller ratings and organic stars (we’re a Google Premier Partner!)
Ongoing support from our UK-based team
Additional add-ons such as our AI-powered Performance Profiling technology, in-store feedback, Net Promoter Score, Surveys and more!
Start Today!
Feefo is the most trusted ratings and reviews platform in the world. Increase traffic, sales and business insights – plus much more. Install the Feefo plugin and start collecting trusted reviews from your genuine customers, today!
Your site must be able to accept SSL connections (https)
Installing Feefo Ratings & Reviews for WooCommerce
Install Feefo Ratings & Reviews either from the WordPress.org plugin directory, or by uploading the plugin files to your server
Activate the Feefo Ratings & Reviews plugin.
Click the Feefo menu icon on the left hand bar of your WordPress admin
Click the “Start Plugin Setup” button
If you are an existing customer of Feefo you will need to provide your account credentials, alternatively you can sign up for a free account
The daily fetch of your Woocommerce sales will be automatically set up which will trigger feedback requests to your customers about your service and products. You can opt to go back to your past sales to get feedback coming in straight away
There are a number of configuration options on the Feefo settings page along with links to your Feefo dashboard
You should be up and running!
Screenshots
We invite all of your customers to share their feedback
Display your genuine reviews and show off your Feefo service score
Integrate purchase-verified scores and reviews directly on your product pages
Understand your feedback with powerful analytics and reporting
FAQ
Need help?
There is a dedicated support section for the Feefo Ratings and Reviews plugin, please click here.
Changelog
1.0.11 8/09/2023
Tested up to WordPress Version 6.3
1.0.10 5/12/2023
Tested up to WordPress Version 6.2
1.0.9 16/12/2022
Tested up to WordPress Version 6.1
1.0.8 17/02/2022
Tested up to WordPress Version 5.9
1.0.7 11/11/2021
Bug Fix – Changing #root id because our code was clashing with other plugins
1.0.6 18/05/2021
Support for WooCommerce Version 5.1.0
Support for WordPress Version 4.4 or later
1.0.5 20/07/2018
Bug fixes and improvements
1.0.4 08/02/2018
Support for WooCommerce Version 3.3.1
Support for WordPress Version 4.4 or later
1.0.3 18/07/2017
Support for WooCommerce Version 3.0
Support for WordPress Version 4.4 or later
1.0.2 08/12/2016
Now able to delete Feefo Ratings & Reviews plugin and all stored data on WordPress and with Feefo deleted also
1.0.1 26/09/2016
5-Star Release
Squashed a few bugs and updated a few processes (blank screens gone!)
Now collecting woocommerce version being used to decide which REST base api to request sales