Chat2 Plugin

Maximising Online Revenue & Engagement
M.O.R.E. for your business with Chat2

Chat2 gives you the ability to directly engage with your website visitors in the moment that they are ready to buy.

Chat2 software is proven to:

• Increase sales, direct bookings, and average order value by answering enquiries and leading the sales process in real-time.
• Generate more enquiries from visitors who receive real-time problem-solving assistance providing conversion opportunities.
• Benefit SEO with visitors spending longer on your website.
• Create leads with the acquisition of customer contact details.
• Improve response time and overall customer satisfaction leading to repeat visitation and loyal customers.
• Suit customers as they prefer using live chat to email or phone.
• Reduce labour costs associated with staff answering phone calls and emails by decreasing the amount of enquiries.

Chat2 is a single platform solution that enables you to engage with your website visitors so you can convert every customer, will never lose a lead, and drive direct sales.

Be there, be present, be innovative; proactively reach out online to customers on your website or Facebook Messenger. We will help you every step of the way.

Option: If you are time poor, unable to provide service around the clock, or customer engagement is not your strength, choose our Chat2 Concierge service. We provide a team of online engagement specialists available 24/7 who are there in the moment your online visitor is wanting to buy, so you never miss a lead, sale or opportunity.

Chat2 Concierge is very low cost/high value, and simple to activate. We provide a trial offer of 700 hours for $30 (USD) and a number of ongoing plans depending on your requirements. Sign up for Chat2 Concierge or request a demo here.
Or you can go it alone with your own team, though be aware online visitors are more demanding than ever for answers instantly. The online visitor does not wait around to receive answers so there is a high risk of missed opportunities. Chat2 Concierge helps businesses with this challenge as an alternative to DIY.

THE FACTS

• 53% of customers are likely to abandon their online purchases if they can’t find quick answers to their questions. (Source Forrester)
• Live chat customer satisfaction rate was 83% in 2019, higher than email (61%), apps (53%), social media (48%), and phone (44%). (Source Statista)
• Live chat leads to a 48% increase in revenue per chat hour and a 40% increase in conversion rate. (Source Tech Jury)
• 44% of online consumers say that having questions answered by a live person during an online purchase is one of the most important features a website can offer. (Source Tech Jury)
• 51% of customers want businesses to be available 24/7. (Source Tech Jury)

WORDPRESS CHAT2 PLUGIN

Use the WordPress Chat2 Plugin to add our custom-built, live two-way communication functionality to any WordPress website.

Once installed, you can take control with:

• Artificial intelligence
• ‘Push’ interaction with a visitor
• Full desktop notifications
• Multi-tasking
• Co-browsing
• Custom alerts
• Detailed Reporting and export features
• Department setup and transfer features
• Integration with many 3rd party CRMs

CHAT2 FEATURES

• Website and Facebook Messenger integration
  On a single Chat2 dashboard.
• Multiple sites
  Managed within one Chat2 platform.
• Multiple operators
  Option to have more than one operator chatting at once.
• Visitor info
  You can see who is visiting your website, what pages they are looking at, how long they have been on your website and how many times they have visited.
• Knowledge base
  Send canned responses to frequently asked questions.
• Conduct surveys
  Manually send or automatically trigger a survey. Data is collected within the Chat2 system or choose to export it into a spreadsheet or integrate with your CRM.
• Quality ratings
  Customers can rate operator performance during chats.
• Create leads
  With the option to redirect visitors to a contact form.
• Design customisation
  The Chat window can be styled to match your branding and integrate with your website.
• Look ahead
  You can see visitors typing chat messages in real time improving response time.
• File transfer
  Send files directly to website visitors.
• Operator transfer
  Transfer the chat to another agent to further assist the visitor.
• Chat pro-actively
  Prompt visitors into chats at key points such as checkout.
• Multi-chat
  Improve productivity and customer service by chatting to multiple customers at once.
• Eye-catchers
  Choose attention-grabbing graphics to encourage customer interaction.
• Pay now
  Guide the checkout process with personal service and take the payment within the chat.
• Email transcripts
  Chat transcripts can be emailed at the end of the chat.
• Away mode
  Switch to away mode to temporarily stop receiving incoming messages. The visitor will be presented with a form for them to complete and the details will be emailed directly to you. Or utilise our Chat2 Concierge service where we can answer chats for you.
• Department division
  An option to divide operators into departments. The visitor can then choose a department before starting a chat.
• Pointer
  Help a visitor see a particular area on the web page with a pointer.
• Co-browsing
  Share a screen with a visitor to personally educate, guide and assist them through your website.
• Google retargeting and analytics integration
• Shopify integration
• Mobile chat
  Receive notifications and respond on the go with Mobile XMPP, which is our open communication system supported on Apple, Android, and Windows devices.
• Reporting
  Analyse the data to see how Chat2 is performing for you. Gain valuable insights and identify patterns of behaviour. Alternatively the Chat2 team can assist with data analysis and make strategic recommendations.

TESTIMONIALS

“As an SEO expert, it’s all about conversions and engagement. Using Chat2 we have not only increased our own conversions but we’re keen to get all of our clients using this tool to squeeze out even more conversions from their traffic. Chat2 is every SEO person’s best friend.”
ADAM GUERIN. The SEO shop

“The back end is slick and very customisable”
LANDON STROUD, Realised Technologies

“Chat2 paid for itself after only one day. I had 3 chats in the first 10 minutes and one was a fabulous sale!” Brenda Campbell, FNQ Apartments

MORE INFORMATION & SUPPORT

For tutorials visit our learn web page.
For more information about Chat2 features, benefits, or Chat2 our team check out our website.

CHAT2 AFFILIATES

We offer Affiliate arrangements with both Chat2 and Chat2 Concierge, delivering commission on every sale paid monthly to approved resellers.

It’s so easy to get started as an Affiliate Partner with Chat2.

Sign up as an affiliate with Chat2 and receive an affiliate link.
Install the Chat2 software for your website.
Refer clients through an affiliate link, which can be customised to your business. An online form must be completed for Chat2 Concierge clients.

Learn more or sign up here

ABOUT US

Chat2 was created in 2015 after identifying the need for live chat software that was technically sound, easy to use, affordable, and with great customer support. We now have customers around the world including the US, UK, Australia, New Zealand, India, Hong Kong, and Indonesia.

The success of Chat2 software has led to an expansion of our products to offer Chat2 Concierge, which combines our unique, innovative software with our team of professional service specialists online 24/7, 365 days a year to engage with your website visitors in the moment they’re ready to buy. Our engagement specialists are responding to enquiries & encouraging direct bookings when customers are on your website. Chat2Concierge boasts a conversion rate of 86% with visitors spending an additional 26% time on your website.

We work with businesses large and small. The Chat2 and Chat2 Concierge products can be used across a vast range of industries. We currently assist businesses in tourism, hospitality, finance, retail (bricks & mortar as well as online), health, medical, real estate, legal, accounting, human resources, IT as well as a number of affiliate resellers.

However, all of these businesses have one thing in common – a desire to maximise sales, leads, bookings, conversions, and attract more enquiries.

This section describes how to install the plugin and get it working.

1. Upload wp-chat2folder to the /wp-content/plugins/ directory
2. Activate the plugin through the ‘Plugins’ menu in WordPress
3. Go to the settings menu there you will see the WP Chat2 menu.
4. Register an account at www.chat2.com/
5. Enter your username, password and your website url

1.02

• added compatibility
• updated readme file

1.01

• added link to register a new account
• updated readme file

1.0