Cancel order request / Return order / Repeat Order / Reorder for WooCommerce Plugin

Yes, you can have order cancellation / refund button, Order cancellation button is shown for the order with status Failed, On-hold, so you make the request button to show for other order status

Yes, just select the processing status in the plugin setting and it will show for the order with status processing

Yes this option is available in the plugin by default, when customer will click on the cancel order button he will be asked to enter a reason for order cancellation.

Admin will receive the order cancellation reason in the email, and admin can see the reason in the order page as well

admin will receive a email and he can see the same in his dashboard

By change the status of the order from cancel request to processing or complete

By changing the order status to Cancel state we can mark the order as cancel

when you will change the order status to complete or processing, then user will receive a email stating his order cancellation request was decline

He will receive a email stating his cancellation request for the order xyz was accepted

You can do that using the translation file, all the text are translation supported, we have added the language pot file

Yes you can specify special message, that will be displayed to customer when they click cancel order button

Yes you can do that, you can set the time in terms of minutes after that period of time after placing the order the order cancellation option will go away

Yes you can do that, just add multiple reason with each reason in single line and it will be shown in the cancellation request form to the customer

this link is added by the plugin so customer can easily view there order detail outside the email

Yes, they can send cancellation request too.

They have the cancellation request link on the thank you page, the link for the order detail page is also added in the email send to guest customer so they can go to this thank you page and access this cancellation request button

There is option in the plugin to make the reason as required field, when you have reason selection option as well then user must wither select a reason or describe the reason

Yes you can enable the repeat order button on specific order status, or on all the orders

If there cart is empty then it will directly put the product in the cart and show them success message. If they have product in there cart then it will show them an option to either merge the product in existing cart product or replace the existing cart product

In that case the plugin will add all other product to the cart and inform the customer that certain product cant be added to the cart

Yes, you also have the option to disable order again button as well

At present there is not such configuration in the plugin, but you can add the below code in your theme functions.php file that will directly mark the order as cancel
add_filter(‘pisol_corw_cancel_request_new_status’,function($status){ return ‘cancelled’; } );

Yes, plugin will auto add the order cancellation reason in the order note

Yes you can disable cancellation reason addition in order note by using the below filter function code
add_filter(‘pisol_corw_order_note_filter’, ‘__return_false’);

Pro version allows user to upload one image file with the order cancellation reason

This is available in Pro version it allows you to disable the cancellation request option for the orders whose payment was done through specific payment method

This is available in the Pro version, it allows you to disable the cancellation option based on the user role

No, Repeat Order / Repeat order will keep all your data inside your own WordPress. There is no data transmitted to us or a third party service.

This is available in the PRO version, it allows you to cancel partial order. E.g. Say if customer ordered 2 unit of Product A and 2 unit of product B and now he don’t want product A and only want 1 unit of product B then have can place a cancellation request for the order.

You have to issue the refund using the WooCommerce refund method, it depend on the payment gateway used for payment, if payment gateway allow auto refund then it will be done auto once you process refund if it does not allow auto refund then you have to issue refund manually from payment gateway

In pro version you have the option to auto issue refund in TerraWallet, if you have TerraWallet plugin installed and activated then you can enable this option and it will auto issue refund in TerraWallet.

In the pro version you can give option to customer to accept refund in there Wallet, if they accept then the refund will be issued in there Wallet (TerraWallet)

At present only TerraWallet is supported, if you have any other wallet plugin and you want to integrate it with this plugin then please contact us

Yes the Free version and PRO version both are HPOS compatible