AfterShip Returns – automated return, exchange, and refund management for WooCommerce Plugin
Offer scalable, self-service returns, exchanges, warranties, and refunds while automating status notifications and integrating reverse logistics.
AfterShip Returns is a returns automation solution that delivers a positive returns and exchange experience, optimizes return costs, and retains more revenue. Brands can offer advanced exchanges while leveraging 310,000+ drop-off locations. AfterShip Returns natively integrates with most major platforms, tech solutions, and global carriers.
How AfterShip Returns users win:
Recapture revenue with exchanges Improve shopper satisfaction while recovering return revenue with variant or incentivized other-item exchanges and AI-powered product recommendations.
Reduce operational costs Automate processes and minimize return-related support tickets by centralizing returns, setting routing rules, and leveraging an analytics dashboard.
Improve the returns experience Increase brand consistency and drive repurchases through fully customizable, branded returns pages, proactive notifications, and embedded navigation.
“This exchange feature took every problem away. It’s also saved a lot of revenue — saving us $125k in the last 90 days. Historically, those would have just resulted in a dead refund. That amount will only keep going up as we get more and more returns.”
Nikolas Callas, Director of Operations Marc Nolan
What users can accomplish with just one integration:
Sync order data directly from WooCommerce Centralize return requests and processing with a branded returns experience and an end-to-end management dashboard. Automatically approve returns and allow customers to pull order data directly from WooCommerce for faster request submissions.
Automate processing via conditional workflows Use non-returnables, allowlists, and customizable return windows to enforce return policies and set expectations. Accept and route returns globally via built-in reverse logistics, supporting label generation, boxless drop-off, and in-store returns.
Encourage exchanges with AI & incentives Offer one-click variant swaps and other item exchanges to reclaim revenue and boost shopper satisfaction. Leverage Al-powered product recommendations and incentives, including bonus credits and free shipping, to encourage exchanges.
Customize & brand the shopper experience Fully brand return pages while automating status notifications to inform shoppers and reduce customer shopper strain. Integrate multi-language support and your WooCommerce store’s navigation integration to reach more shoppers and build consistency.
Leverage analytics for data-driven decisions Track and export data on an intuitive analytics dashboard, including at-a-glance info from common return reasons to exchange revenue. Leverage insights to optimize return processes, measure product performance, and speed up product development.
“We focus on building relationships with our customers because Lume is a personal product. With AfterShip Returns, what used to take our team upwards of 8 hours a week to do, now only takes us 1 hour. I have a lot more time to listen to customers and make sure they’re happy with their purchase.”
Sarah D, Customer Service and Retention Manager Lumē
Features that our merchants depend on:
Exchange for other items
Incentivized exchanges
In-store returns
Returns management dashboard
Automated routing rules
Return eligibility rules
Automated and conditional resolutions
Question-based workflows
Analytics dashboard
Branded returns page
Returns status notifications
300,000+ drop-off locations
Single or multi-package labels
Green returns
Global carrier network
20+ platforms, including Klaviyo, Gorgias, and Shipbob
Returns API and Webhook
Installation
We get two methods on how to connect WooCommerce to AfterShip
Install from WordPress Admin:
Log in to your WooCommerce store
Install the AfterShip Returns plugin from your WordPress Admin
Activate the plugin
Click the “let’s get started” button on the plugin landing page
To check if your WordPress store is properly connected to AfterShip Returns, go to Organization settings > Store connections > Search for your WordPress store
Install from Aftership Organization Admin:
Log in to your AfterShip Returns account
From the Organization admin > Go to Apps > Returns Center > WooCommerce
Enter your Store URL > Click on Install app, then follow setups in “Install from WordPress Admin Section”
*** This plugin requires at least WooCommerce version 3.0.0 or above *** This plugin requires at least WordPress version 4.4 or above